Technology Operations Manager
About The Position
A technology role inside a 30-year professional services firm — not inside an enterprise IT operation. Pinnacle's strategy is anchored in three pillars: People, Process, and Platform. Our platform has been a genuine differentiator for thirty years. As technology grows more central to our success — from AI-assisted workflows to modern collaboration and reporting tools — we continue to invest in extending that advantage. This role is central to that work. We're hiring someone with the experience, judgment, and discipline to manage our technology partners thoughtfully, keep our systems documented and reliable, and help our team get more from the platforms they use every day.
Requirements
- Technically credible and comfortable with mainstream business productivity, collaboration, and identity and access platforms
- Has worked with managed services partners or technology vendors — and knows how to set expectations and hold them
- Documents naturally and sees documentation as part of the job, not extra work
- Takes initiative while staying grounded and practical
- Drives work through obstacles rather than reporting that work is stuck
- Communicates clearly with both technical and non-technical audiences
- Enjoys being part of a team and contributing to a positive environment
Nice To Haves
- 3+ years of vendor or managed services partnership management
- Microsoft, Azure, or comparable cloud-platform certifications
- Power Platform familiarity (Power BI, Power Automate, Power Apps)
- Experience in small-to-mid-sized businesses or professional services firms
Responsibilities
- Own the operating relationships with our managed services partner, software vendors, and application developers. Track contracts, renewals, and performance; compare quotes; escalate issues; and translate vendor updates into clear summaries for leadership.
- Coordinate onboarding, offboarding, permissions, licensing, and asset inventory. Maintain visibility into the technology support queue, track recurring issues, and serve as the internal point of escalation for partner-delivered services.
- Set usage standards for our communication, collaboration, document management, project tracking, and reporting platforms. Coordinate training, create internal how-to guides, and improve adoption across the company.
- Clarify scope and business requirements with stakeholders and vendors. Maintain project plans, track action items, escalate risks, and keep leadership informed — without requiring them to chase you.
- Maintain system maps, vendor directories, license inventories, SOPs, decision logs, and ownership matrices. Reduce dependence on undocumented institutional knowledge across the company.
Benefits
- Salary: $75,000 – $95,000, commensurate with experience
- Paid Time Off & Holiday Pay
- Health, Dental & Vision Insurance
- 401(k) with employer contribution
- Company-Paid Life Insurance
- Investment in your continued development through relevant certifications and structured learning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
