Technology Operations Coordinator – City Water Utility – $40-45/hr W2 – Phoenix Onsite – 6-Month Contract
About The Position
SunSoftOnline is hiring a Technology Operations Coordinator for a major city Water Services Department's Technology Services Division. This role blends business analysis, application support, and operational coordination. The work involves serving as a liaison between business units, technical teams, vendors, and leadership. The coordinator will gather business needs and translate them into actionable requirements, prepare business cases, requirements documentation, user stories, workflows, and executive summaries. This role also involves coordinating competing priorities across teams with proactive follow-up, supporting mission-critical applications (WAM, CC&B), and assisting with hardware lifecycle activities, purchase orders, procurement documentation, and SAP/SRM budget review and shopping carts. Maintaining documentation, records, and SharePoint content is also a key part of the role.
Requirements
- Strong background in business analysis, operations, technology coordination, or administrative support in a municipal, enterprise, or utility environment.
- Demonstrated ability to manage multiple priorities.
- Excellent follow-up and attention to detail.
- Exceptional written and verbal communication skills.
- Proficiency with Microsoft Office.
- Experience working directly with technical teams and translating business needs.
- Reliable attendance and strict punctuality.
- High school diploma minimum.
Nice To Haves
- SAP/SRM (shopping carts, budget oversight, purchase orders).
- Utility or municipal workflows.
- IT governance, audit, or compliance familiarity.
- Enterprise applications (WAM, CC&B, GIS, billing systems).
- Procurement and contract coordination.
Responsibilities
- Serve as liaison between business units, technical teams, vendors, and leadership.
- Gather business needs and translate them into actionable requirements.
- Prepare business cases, requirements documentation, user stories, workflows, and executive summaries.
- Coordinate competing priorities across teams with proactive follow-up.
- Support mission-critical applications (WAM, CC&B).
- Assist with hardware lifecycle activities, purchase orders, procurement documentation, and SAP/SRM budget review and shopping carts.
- Maintain documentation, records, and SharePoint content.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
