Technology Operations Analyst

Wells Fargo Bank•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Technology Operations Analyst. In this role, you will: Provide oversight into Media Operations, ensuring effective governance of physical media lifecycle activities in alignment with enterprise security and operational standards. Ensure execution of physical media control frameworks, supporting secure handling, movement, tracking, storage, and disposition of managed media assets. Partner with operational groups, platform engineering teams, and third-party vendors to support the secure, controlled, and efficient management, movement, and execution of physical media assets, ensuring alignment with enterprise standards and operational requirements. Support risk and control activities, including RCSA, IRM engagement, internal and external audits, and targeted reviews, ensuring evidence is delivered in an accurate, complete, and timely manner. Support onboarding of infrastructure products into the Capacity Governance framework, ensuring alignment with governance requirements, processes, and enterprise standards. Collaborate with cross-functional teams across various geographies to align capacity-related initiatives with business requirements and technical capabilities. Ensure capacity governance controls and processes are consistently executed, supporting compliance with regulatory and audit expectations. Define and maintain component-level server metrics for capacity management reporting and analysis. Identify opportunities to improve reporting infrastructure. Partner with infrastructure, engineering, and risk teams to support execution of Capacity Governance activities, ensuring alignment with governance frameworks and operational requirements. Drive continuous improvement initiatives, including identification of automation opportunities to enhance operational efficiency and control effectiveness. Support executive reporting and stakeholder communications, providing clear visibility into operational performance, risks, and key priorities.

Requirements

2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience in Infrastructure or IT Governance
2+ years of experience supporting process execution, control frameworks, or operational governance functions within a regulated or risk-controlled environment
Experience working with cross-functional teams and external vendors to support delivery of operational or technology services
Experience supporting audit, risk, or compliance activities, including evidence gathering, control execution, or engagement with internal/external audit teams

Nice To Haves

2+ years of experience in Operations, Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation
Experience executing control activities within physical media operations, capacity governance or infrastructure governance environment
Experience supporting Physical Media Operations as well as Capacity Governance Processes including reporting, monitoring and breach management
Experience collaborating with cross-functional teams or compliance efforts across operations as well as technology infrastructure or product teams
Recent and demonstrated ability to influence Subject Matter Experts on technical or business solutions
Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
Experience in leading / facilitating analysis of current systems and problem identification and resolution
Experience with configuring and supporting applications to measure capacity and performance modeling for server/server less assets and network devices in advanced capacity planning and modeling tools such as Helix Continuous Optimization or TrueSight Capacity Optimization by BMC
Understanding of Agile practices and ability to work with Agile teams to define and track user stories
Excellent verbal, written, and interpersonal communication skills
Ability to articulate technical solutions to both technical and business audiences

Responsibilities

Provide oversight into Media Operations, ensuring effective governance of physical media lifecycle activities in alignment with enterprise security and operational standards
Ensure execution of physical media control frameworks, supporting secure handling, movement, tracking, storage, and disposition of managed media assets
Partner with operational groups, platform engineering teams, and third-party vendors to support the secure, controlled, and efficient management, movement, and execution of physical media assets, ensuring alignment with enterprise standards and operational requirements
Support risk and control activities, including RCSA, IRM engagement, internal and external audits, and targeted reviews, ensuring evidence is delivered in an accurate, complete, and timely manner
Support onboarding of infrastructure products into the Capacity Governance framework, ensuring alignment with governance requirements, processes, and enterprise standards
Collaborate with cross-functional teams across various geographies to align capacity-related initiatives with business requirements and technical capabilities
Ensure capacity governance controls and processes are consistently executed, supporting compliance with regulatory and audit expectations
Define and maintain component-level server metrics for capacity management reporting and analysis
Identify opportunities to improve reporting infrastructure
Partner with infrastructure, engineering, and risk teams to support execution of Capacity Governance activities, ensuring alignment with governance frameworks and operational requirements
Drive continuous improvement initiatives, including identification of automation opportunities to enhance operational efficiency and control effectiveness
Support executive reporting and stakeholder communications, providing clear visibility into operational performance, risks, and key priorities