Technology Meeting Engineer

Cooley LLP•Los Angeles, CA

About The Position

The Technology Meeting Engineer is responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services. This role ensures reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations. The Technology Meeting Engineer oversees the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies. The role partners closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm. They are responsible for platform architecture, operational governance, user support strategies, and vendor coordination. This position also leads the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery.

Requirements

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
4+ years directly applicable experience (e.g., managing enterprise collaboration platforms or conferencing environments). Senior candidates considered with 5+ years applicable experience.
Experience designing and managing Zoom enterprise environments
Strong understanding of Zoom Rooms, Webinars, and enterprise collaboration ecosystems
Experience supporting executive-level meetings and high-visibility events
Strong troubleshooting, documentation, and platform governance skills
Ability to coordinate support across multiple offices and time zones

Nice To Haves

Bachelor’s degree
Experience working in professional services or law firm environment
Experience integrating Zoom with AV platforms (Crestron, QSC, DTEN, etc.)
Knowledge of conferencing technologies, networking fundamentals, and AV-over-IP environments

Responsibilities

Design and maintain the firmwide Zoom architecture, including Zoom Rooms, Zoom Meetings, Zoom Webinars, and platform integrations
Define global standards for meeting configurations, room profiles, licensing models, and platform governance
Ensure consistent deployment standards for Zoom-enabled meeting spaces across offices
Oversee lifecycle management, upgrades, and refresh strategies for Zoom platform components
Develop documentation for system configurations, security settings, and operational procedures
Lead the meeting support team responsible for real-time meeting assistance and troubleshooting
Develop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcasts
Coordinate coverage across time zones to ensure 24/7 meeting support readiness
Define escalation procedures and incident response workflows for meeting disruptions
Enforce service level consistency and deliver exceptional meeting experiences
Serve as primary liaison with Zoom and related collaboration vendors
Manage platform upgrades, new feature evaluations and rollouts, and service enhancements
Evaluate new collaboration tools and integrations that enhance meeting experiences
Monitor vendor performance, licensing utilization, and platform health metrics
Partner with OTMs on conference room deployments and Zoom Room integrations
Provide architectural guidance for meeting technology deployments in new offices or redesigned conference rooms
Support OTMs with escalated Zoom troubleshooting and root cause analysis
Deliver knowledge transfer, training, and operational documentation to local office technology teams
Oversee day-to-day health and performance of the firm's Zoom environment
Manage platform configurations, policies, security settings, and user provisioning
Coordinate troubleshooting of escalated conferencing issues across AV, network, and infrastructure teams
Monitor system performance, adoption metrics, and usage trends
Ensure all Zoom configurations adhere to firm security policies and governance standards
Coordinate with the Security team on encryption, authentication, and access control measures
Define and drive firmwide AV and collaboration training strategy in partnership with Learning & Adoption and training teams
Serve as the subject matter expert (SME) for AV, Zoom Rooms, and collaboration technologies, establishing best practices, standards, and training content frameworks
Partner with Learning & Adoption to enable scalable training delivery, ensuring consistent and high-quality end-user education across offices
Develop core training materials, playbooks, and standards while leveraging training teams to execute firmwide delivery
Ensure training programs align with AV standards, user experience goals, and technology adoption objectives
Continuously improve user experience and meeting quality through feedback, analytics, and training effectiveness
All other duties as assigned or required