Technology Manager

CHICAGO SHAKESPEARE THEATER•Chicago, IL

5d•$80,000 - $84,000•Onsite

About The Position

The Technology Manager is responsible for all information technology needs of Chicago Shakespeare Theater (“CST”). This position oversees critical network infrastructure, cloud infrastructure, managing servers, workstations, printers, scanners, backups, applications, data storage, cybersecurity, licenses, help desk, VOIP phone system, and consultant/vendor relationships. The Technology Manager collaborates with the CST staff on a day-to-day basis to manage the technological needs of the workforce. These duties include problem resolution, support, and training. The Technology Manager works with a Managed Service Provider (“MSP”) to provide 24-hour coverage of essential technology services.

Requirements

Ability to manage multiple projects and initiatives with minimal oversight
Ability to multi-task and prioritize effectively to meet deadlines
Ability to think strategically while working through tactical short-term priorities
Flexibility to change direction quickly and adaptability to pivot to new initiatives
Ability to navigate issue resolution across a broad set of technologies: infrastructure, applications, networked devices, etc.
Excellent communication skills, within the organization and with outside partners
Excellent time management, decision-making, problem solving, documentation, planning, organization and writing skills
Hands-on expertise with IT enterprise systems and application administration
Strong knowledge of Windows environments, Mac OS, networking concepts and protocols, security principles
Bachelors degree in information technology or related field, or equivalent experience

Nice To Haves

Experience in a nonprofit cultural organization highly preferred
Work experience with theaters or live entertainment preferred but not required
Tessitura experience helpful but not required

Responsibilities

Manage hybrid Microsoft Active Directory/Entra environment including all user and group accounts, required app provisioning, access and policies
Maintain and patch all staff workstations (MSP Managed Service Provider assists)
Maintain inventory of all physical and digital assets
Maintain IP address records for network devices and manage all points of connectivity (patch panels, routers, switches, access points, etc.)
Troubleshoot printer issues, escalating to print services vendor as needed
Monitor ISP data connection, documenting and reporting any issues
Maintain hardware and networking for Brightsign video display system (MSP assists)
Manage network devices used for theater operations: merchant services, concessions, time clock, Front of House, etc.
Manage web connectivity, liaise with webhost
Manage Microsoft365/hybrid Exchange for all users
Monitor email security in Mimecast and Ironscales and handle questionable messages promptly
Manage all sharing and team platforms, such as Workplace, Asana, Microsoft Teams, SharePoint, OneDrive, Google Workspace, etc.
Manage help tickets, with assistance from MSP where needed; hands-on troubleshooting for daily issues
Onboard all new users: Assign security and applications as required; provide equipment as needed
Conduct in-person training for necessary technology needs, including logins, applications, security, etc.
Offboard separating employees ensuring data preservation, continuity, and security
Monitor data storage and usage on premises and in the cloud for live data and backups (MSP assists)
Checks on integrity of data backups, perform practice file restoration on a regular basis (MSP manages)
Manage file shares and drive infrastructure
Manage cybersecurity practices, including products and staff training to include Mimecast, KnowBe4, LastPass, multi-factor authentication, etc.
Schedule regular vulnerability/penetration testing
Monitor cloud SEIM/antivirus software (MSP manages)
Troubleshoot virtual server/VMWare issues (MSP manages)
Manage software installation and updates, deploying to user computers
Manage Zoom video conferencing system
Manage VOIP phone system including user management and management of Box Office and Education ACD call centers
Co-lead the Tessitura team with Tessitura Administrator; manage Tessitura hardware and connectivity; maintain Tessitura user database; stay updated with relevant Tessitura developments, troubleshoot Tessitura problems
Lead the organization in addressing IT needs, concerns, and growth: Monitor technology usage and needs throughout the organization
Speak regularly with heads of departments to discuss technology needs and opportunities
Recommend new technology options based on industry trends, departmental needs, and budgetary realities
Manage disposal of obsolete/nonfunctional technology and consumables
Manage relationships with consultants and vendors, including MSP, Unified Communications (VOIP) provider, print services provider
Develop and update annual operating budget
Manage contracts for software and services
Sign off on departmental bills and expenses in the Precoro system
Be familiar with how CST’s network interfaces with HVAC, Sage Glass, theatrical lighting, sound, video, and security systems to serve as a main point of contact for those interfaces
Point of contact for all new technology proposals; assist in evaluating and selecting systems and vendors
Assist Facilities and/or Navy Pier technicians with structural issues which affect building technology