Intern - Technology
About The Position
The Technology Intern is an active member of the Technology Department, providing hands‑on support across end‑user technology, events, and day‑to‑day IT operations. This role is designed to support frontline technology needs while offering structured exposure to cybersecurity, infrastructure, and networking initiatives. The role supports staff across multiple organizational locations and plays a key role in supporting live events and operational environments. This position is ideal for individuals pursuing a career in information technology who want practical, real‑world experience in a fast‑paced, service‑oriented environment.
Requirements
- Currently enrolled in or recently graduated from an Information Technology, Computer Science, Cybersecurity, or related program.
- Strong interest in IT support, cybersecurity, and infrastructure technologies.
- Basic familiarity with Windows and/or macOS environments.
- Strong customer service mindset and willingness to learn.
- Effective communication skills and ability to work with both technical and non‑technical users.
- Eagerness to learn and take initiative in a hands‑on environment.
- Strong problem‑solving and troubleshooting aptitude.
- Ability to work in fast‑paced, live operational settings.
- Dependable, adaptable, and comfortable supporting events and non‑standard schedules.
- Professionalism when working with staff, partners, and vendors.
Nice To Haves
- Real‑world experience supporting enterprise IT environments.
- Exposure to cybersecurity operations, infrastructure, and networking teams.
- Mentorship from experienced technology professionals.
- Participation in projects supporting modern workplace technologies and live event operations.
Responsibilities
- Provide first‑line technical support for hardware, software, and basic connectivity issues.
- Assist with device setup, deployment, troubleshooting, and replacement for laptops, desktops, and peripherals.
- Support user onboarding and offboarding activities, including account setup and equipment preparation.
- Create, update, and maintain basic technical documentation and support guides.
- Escalate complex issues to senior support, infrastructure, or cybersecurity team members as appropriate.
- Assist with technology setup and support for games, events, and large‑scale organizational activities.
- Provide on‑site technical assistance during events to ensure operational continuity.
- Support temporary technology deployments, teardown, and post‑event validation.
- Participate in after‑hours or weekend support when required for major events.
- Assist with cybersecurity awareness initiatives, basic security tasks, and documentation efforts.
- Support asset inventory accuracy and access control processes aligned with security policies.
- Observe and assist with activities related to endpoint security, identity management, and compliance tracking.
- Learn and follow cybersecurity best practices and escalation procedures.
- Shadow infrastructure and network team members during maintenance, upgrades, and troubleshooting.
- Assist with basic network connectivity checks, equipment staging, and cabling support.
- Gain exposure to enterprise infrastructure environments, including wired and wireless networks.
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
