Technology Integrator

City of Deerfield Beach•Usa, FL

About The Position

The Technology Integrator provides a wide array of technological administration for the City of Deerfield Beach. The position participates in developing and testing backup and disaster recovery processes, including periodic restore testing, daily backup job performance, and related documentation. The role works under general supervision and independently develops work methods and sequences. The position maintains and supports data center equipment, physical and virtual environments, Azure cloud infrastructure, network systems, servers, storage, security, email, licenses, and the citywide VOIP system. It provides Tier 2 support and may serve as a technical lead on projects. After-hours support is required for infrastructure emergencies and certain meetings, with occasional weekend maintenance. The employee may also be called to perform emergency service duties during disasters or other emergency situations.

Requirements

High school diploma or GED and four years of related experience, or an associate degree and two years of related experience.
Experience with physical and virtual servers, Tier 2 troubleshooting, Windows and Linux operating systems, desktops, remote access, VPN, and applications, or an equivalent combination of education, training, and experience.
Possess and maintain a valid state driver’s license with an acceptable driving history.
Knowledge of information systems, network infrastructure, analysis, and programming.
Ability to operate and monitor the performance of systems, network equipment, and infrastructure.
Ability to set priorities and interact effectively with the public, City officials, contractors, and other City employees.

Nice To Haves

MCSE, CCNA, or Security+ certification.

Responsibilities

Maintain data center environmental and monitoring equipment.
Provision or restrict access to resources across various technologies using appropriate controls.
Maintain, monitor, and troubleshoot physical, virtual, and Azure cloud infrastructures.
Provide Tier 2 support, monitor backups, troubleshoot networks, perform patching and deployments, administer servers, automate systems and software, and maintain accounts.
Monitor system performance, IT system operations, and storage utilization across several SANs.
Monitor and administer firewalls and VPNs.
Lead technical work and develop and implement project plans, risk assessments, contingency plans, and IT project management activities.
Research and patch security vulnerabilities and run security updates and audits.
Manage and maintain email security, licenses and their distribution, and the cloud tenant.
Administer virtualization, control inventory, manage cloud storage, and run reports and data analysis.
Monitor, configure, and maintain network equipment, including switches, routers, and firewalls.
Manage, configure, and install the citywide VOIP system and phones.
Provide after-hours support for infrastructure emergencies and occasional weekend maintenance.
Provide after-hours support for commission, district, and budget meetings several times a month, including hybrid meeting support.
Plan, test, implement, and recommend software and hardware upgrades for information systems.
Install, maintain security for, monitor, and troubleshoot Linux and Windows servers running enterprise software.
Assist with vendor and partner management and maintenance contracts.
Perform related work as assigned.
Comply with safety policies, procedures, training, and safe work practices; use required personal protective equipment and report unsafe conditions, practices, injuries, or illnesses.
Perform assigned emergency service duties when called during disasters or other emergency situations.