Technology Engineer

Flagstar Bank • Troy, MI

2d

About The Position

The Technology Engineer is a hands-on technical resource responsible for backend compute environments, including virtualization, operating systems, NAS, backup, certificate management, end-user compute devices, and automation frameworks. The role also serves as the primary ServiceNow administrator and developer, supporting platform configuration, ITSM workflows, and service delivery optimization. The engineer coordinates with cross-functional partners to support full system lifecycle management, compliance, disaster recovery readiness, infrastructure reliability, and audit readiness. The role owns system documentation, standards, and procedures and ensures alignment with FFIEC regulatory guidance.

The position oversees backend systems and ServiceNow administration, including platform configuration and upgrades, ITSM modules, integrations, asset management, enterprise architecture data, and the CMDB. It is responsible for compliance and audit coordination, operational requests and escalations, disaster recovery planning and testing, documentation and reporting, and aligning technology solutions with business needs. The role may also perform special projects and additional duties as required.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• At least 4 years managing large-scale technology programs or working in a technology engineering capacity.
• Proficiency with Microsoft and Linux operating systems.
• Proficiency with certificate management.
• Strong understanding of load balancing and networking concepts.
• Strong experience with hypervisors, NAS management, and enterprise backup solutions.
• Working knowledge of disaster recovery execution.
• Familiarity with Ansible and infrastructure automation workflows.
• Understanding of system lifecycle management, patching, and end-of-life remediation.
• Awareness of FFIEC, SOX, HIPAA, NIST, or similar compliance frameworks.
• Strong documentation and cross-functional communication skills.
• Experience and responsibility for hypervisors, Microsoft and Linux systems, NAS, and backup infrastructure.
• Ability to oversee patching, upgrades, and system lifecycle compliance across platforms.
• Ability to architect and enforce backup strategies using Commvault and RMAN and lead disaster recovery exercises and business continuity testing.
• Ability to provide technical leadership in Ansible usage for automation, deployment, and consistency.
• Ability to ensure audit readiness and documentation quality in alignment with FFIEC and internal compliance policies.
• Ability to act as an escalation point for operating system, virtualization, and backup failures or performance degradation.
• Ability to coordinate system support for database infrastructure and platform-level SQL and Oracle availability.
• Ability to communicate clearly and collaborate proactively across functions and with stakeholders.

Nice To Haves

• VMware Certified Professional – Data Center Virtualization (VCP-DCV).
• Microsoft Certified Professional – Windows Server Hybrid Administrator Associate.
• Red Hat Certified System Administrator (RHCSA).
• CompTIA Server+.
• NetApp Certified Data Administrator (NCDA).
• Oracle Database Administrator (OCA).
• Commvault Certified Professional.
• VMware Certified Professional – Network Virtualization (VCP-NV).
• Ansible Automation Platform Certified Administrator.
• Certified Information Systems Auditor (CISA).

Responsibilities

• Oversee backend system administration for hypervisors, NAS, Microsoft systems, certificate management, databases, and Linux operating systems.
• Set team patching and upgrade schedules to keep systems current and out of end-of-life status.
• Review and approve Ansible automation workflows, backup and restore processes using Commvault and RMAN, and configuration baselines.
• Provide final oversight for high-risk platform upgrades and migrations.
• Own backend system compliance in line with FFIEC guidelines, audit requirements, and IT risk management policies.
• Coordinate with internal audit, risk, and compliance teams to provide evidence and remediation plans, and improve compliance processes.
• Administer ServiceNow configurations, upgrades, instance health, roles, access controls, and group configurations.
• Design, develop, and maintain ServiceNow workflows, forms, business rules, UI policies, and scripted components, including Script Includes and Flow Designer.
• Administer and optimize ServiceNow Incident Management, Change Management, Problem Management, Service Catalog, and CMDB modules.
• Integrate ServiceNow with third-party tools and internal systems, monitor performance, troubleshoot issues, and implement reliability improvements.
• Support ServiceNow Hardware Asset Management and Software Asset Management, including asset lifecycles, license compliance, entitlements, reconciliation, CMDB records, reports, and dashboards.
• Support the Enterprise Architecture module by maintaining application and technology portfolios and aligning EA data with CMDB and ITAM.
• Own and maintain the ServiceNow CMDB, including CI accuracy, completeness, and integrity across infrastructure and application domains.
• Establish and enforce CMDB governance, naming conventions, relationship mapping standards, and data quality thresholds.
• Use Discovery and Service Mapping to automate CI population; audit and reconcile the CMDB and remediate stale, duplicate, or misconfigured CIs.
• Ensure CMDB data supports Change Management, Incident Management, and Asset Management processes.
• Use ServiceNow GRC capabilities to track audit findings, manage risk items, and maintain compliance documentation.
• Ensure operational requests, system builds, migrations, and decommissions meet workload metrics.
• Act as an escalation point for major incidents and coordinate with leadership during crisis events.
• Collaborate with architecture, application, and infrastructure teams to align technology decisions with enterprise goals.
• Champion disaster recovery planning and testing, and lead or support after-action improvements.
• Maintain accurate backend system documentation that meets audit standards and promote documentation quality across the team.
• Review and approve operational and compliance reports and report team performance metrics and operational health to IT leadership.
• Align IT solutions with business needs.
• Perform special projects and additional duties as required, adhere to regulatory and compliance policies, complete required compliance training, and maintain compliance with applicable laws and regulations.
• Oversee NAS resources, including structure, retention, permissions, replication, and capacity.
• Coordinate system support for database infrastructure and ensure platform-level availability for SQL and Oracle.
• Delegate project work, set priorities, track execution, and contribute technically.
• Serve as a liaison among infrastructure, application, and security teams for shared projects and incident resolution.
• Build and maintain stakeholder relationships through clear communication and proactive collaboration, and deliver tailored solutions to support client experience and enterprise goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Potential variable incentives, bonuses, commissions, or other awards, as outlined in the offer of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED