Technology Engineer

Flagstar Bank • Troy, AL

1d • $67,645 - $113,575

About The Position

The Technology Engineer is a hands-on technical resource responsible for backend compute environments, including virtualization, operating systems, NAS, backup, certificate management, end-user compute devices, and automation frameworks. The role also serves as the primary ServiceNow administrator and developer, supporting platform configuration, ITSM workflows, asset management, CMDB governance, and service delivery optimization. The engineer coordinates with cross-functional partners to support system lifecycle management, compliance, infrastructure reliability, audit readiness, and disaster recovery. The position owns system documentation, standards, and procedures aligned with FFIEC guidance, and helps ensure IT solutions meet business needs.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 4 years managing large-scale technology programs or working in a technology engineering capacity.
• Proficiency with Microsoft and Linux operating systems.
• Proficiency with certificate management.
• Strong understanding of load balancing and networking concepts.
• Strong experience with hypervisors, NAS management, and enterprise backup solutions.
• Working knowledge of disaster recovery execution.
• Familiarity with Ansible and infrastructure automation workflows.
• Understanding of system lifecycle management, patching, and end-of-life remediation.
• Awareness of FFIEC, SOX, HIPAA, NIST, or similar compliance frameworks.
• Strong documentation and cross-functional communication skills.
• Experience and responsibility for hypervisors, Microsoft and Linux systems, NAS, and backup infrastructure.
• Ability to oversee patching, upgrades, and system lifecycle compliance across platforms.
• Ability to architect and enforce backup strategies using Commvault and RMAN and lead disaster recovery exercises and business continuity testing.
• Ability to provide technical leadership in Ansible automation, deployment, and consistency.
• Ability to ensure audit readiness and documentation quality in alignment with FFIEC and internal compliance policies.
• Ability to manage NAS structure, retention, permissions, replication, and capacity.
• Ability to act as an escalation point for operating system, virtualization, and backup failures or performance degradation.
• Ability to serve as a liaison among infrastructure, application, and security teams.
• Ability to delegate project work, set priorities, and track execution while contributing technically.
• Ability to coordinate database infrastructure support and platform-level availability for SQL and Oracle.
• Strong relationship-building, communication, collaboration, and stakeholder engagement skills.
• Ability to identify client needs and deliver tailored solutions to enhance the client experience.
• Ability to support a positive work culture and productive environment.
• Ability to meet the role's moderate physical demands, including standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• VMware Certified Professional – Data Center Virtualization (VCP-DCV).
• Microsoft Certified Professional - Windows Server Hybrid Administrator Associate.
• Red Hat Certified System Administrator (RHCSA).
• CompTIA Server+.
• NetApp Certified Data Administrator (NCDA).
• Oracle Database Administrator (OCA).
• Commvault Certified Professional.
• VMware Certified Professional – Network Virtualization (VCP-NV).
• Ansible Automation Platform Certified Administrator.
• Certified Information Systems Auditor (CISA).

Responsibilities

• Oversee backend administration and stability for hypervisors, NAS, Microsoft systems, certificate management, databases, and Linux operating systems.
• Set team patching and upgrade schedules and ensure systems remain current and out of end-of-life status.
• Review and approve Ansible automation workflows, backup and restore processes using Commvault and RMAN, and configuration baselines.
• Provide oversight for high-risk platform upgrades and migrations.
• Own compliance posture for backend systems in accordance with FFIEC guidelines, audit requirements, and IT risk management policies.
• Coordinate with internal audit, risk, and compliance teams to provide evidence and remediation plans, and improve compliance processes.
• Administer ServiceNow configurations, upgrades, instance health, user roles, access controls, and group configurations.
• Design, develop, and maintain ServiceNow workflows, forms, business rules, UI policies, and scripted components, including Script Includes and Flow Designer.
• Administer and optimize ServiceNow Incident Management, Change Management, Problem Management, Service Catalog, and CMDB modules.
• Coordinate ServiceNow version upgrades, patches, plugin activations, and integrations with third-party tools and internal systems.
• Monitor ServiceNow performance, troubleshoot issues, and improve platform availability and reliability.
• Support ServiceNow Hardware Asset Management and Software Asset Management, including asset lifecycle management, license compliance, software entitlements, reconciliation, CMDB records, reports, and dashboards.
• Maintain ServiceNow Enterprise Architecture data and technology portfolios in collaboration with architects and stakeholders, keeping information aligned with CMDB and ITAM.
• Own the ServiceNow CMDB and maintain the accuracy, completeness, and integrity of configuration items across infrastructure and application domains.
• Establish and enforce CMDB governance, including naming conventions, relationship mapping standards, and data quality thresholds.
• Use Discovery and Service Mapping to automate CI population and maintain technology-environment visibility.
• Conduct CMDB audits and reconciliation to identify and remediate stale, duplicate, or misconfigured CIs.
• Ensure CMDB data supports Change Management, Incident Management, and Asset Management processes.
• Use ServiceNow GRC capabilities to track audit findings, manage risks, and maintain compliance documentation.
• Meet workload metrics for operational requests, system builds, migrations, and decommissions.
• Serve as an escalation point for major incidents and coordinate with leadership during crisis events.
• Collaborate with architecture, application, infrastructure, and security teams to align technology decisions with enterprise goals and resolve shared issues.
• Lead disaster recovery planning and test execution, and incorporate lessons from after-action reviews.
• Maintain accurate, current backend system documentation that meets audit standards and promote documentation quality across the team.
• Review and approve operational and compliance reports and report team performance metrics and operational health to IT leadership.
• Delegate project work, set priorities, track execution, and contribute technically.
• Coordinate system support for database infrastructure and platform-level availability for SQL and Oracle.
• Perform special projects and additional duties as required, adhere to applicable regulatory and compliance policies, complete required training, and comply with applicable laws and regulations.
• Travel occasionally for team collaboration, datacenter, and colocation work.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation, as outlined in the employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED