Technology Engineer - SRC (Run the Bank/SRE)

PNC Bank•Pittsburgh, PA

9h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Engineer you can be based in Pittsburgh PA, Strongsville OH, Dallas TX, Phoenix AZ or Birmingham AL. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms.

Requirements

3+ years of relevant / direct industry experience
Bachelors degree
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Communication
Competitive Advantages
Customer Solutions
Design
Enterprise Architecture Framework
Machine Learning (ML)
Problem Solving
Risk Assessments
Team Player
Technical Knowledge
Application Delivery Process
Consulting
Effectiveness Measurement
Emerging Technologies
Industry Knowledge
IT Industry: Trends & Directions
IT Standards, Procedures & Policies
Planning: Tactical, Strategic
Problem Solving

Responsibilities

Lead and participate in P1/P2 incident response and major incident bridges
Perform triage, troubleshooting, and service restoration across technology layers
Execute remediation actions, including fixes and workarounds
Communicate status and impact to stakeholders in real time
Document incident timelines and support post-incident reviews
Conduct root cause analysis (RCA) for recurring and high-impact incidents
Create and manage problem records to resolution
Drive permanent remediation and prevention strategies
Identify trends and reduce repeat incidents
Develop knowledge base articles and troubleshooting guides
Support and execute production changes and releases
Validate change readiness including testing and rollback plans
Participate in CAB and change reviews
Perform post-implementation reviews
Ensure adherence to enterprise change standards
Develop and maintain monitoring dashboards and alerting strategies
Perform health checks and event monitoring
Tune alerts to reduce noise and improve signal quality
Leverage enterprise tools for observability and diagnostics
Enable proactive issue detection
Troubleshoot across application, infrastructure, database, and network layers
Analyze logs and system metrics to determine root cause
Support batch/ETL job recovery
Act as escalation point for complex issues
Collaborate with cross-functional and vendor teams
Ensure high availability of critical systems
Support disaster recovery and failover testing
Perform resiliency validation and identify single points of failure
Improve MTTR and overall system reliability
Perform capacity planning and system tuning
Optimize performance under peak workloads
Support scalable system design improvements
Participate in on-call rotations including nights and weekends
Support war rooms and incident bridges
Ensure continuity across shifts and regions
Respond to after-hours escalations
Identify and automate manual operational processes
Improve incident response through tooling and scripts
Reduce operational toil and improve efficiency
Support audit, regulatory, and compliance requirements
Maintain documentation, runbooks, and procedures
Adhere to security, data, and access policies
Leverages technical knowledge and industry experience to design, build and maintain technology solutions.
Assists with selecting appropriate platforms, integrates and configures solutions.
Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
May provide consultation on common issues and best practices for junior staff.
Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service