Technology Director

Wells Fargo & Company•New York, NY

2d•$215,000 - $355,000•Hybrid

About The Position

Wells Fargo is seeking a Technology Director as part of Technology Resiliency, Risk, and Regulatory Execution. The Head of Technology Business Continuity establishes and leads the technology continuity program so Technology can sustain or restore critical services during disruptions. The role owns the end-to-end continuity lifecycle, including strategy, governance, planning, readiness, exercises, response coordination, and continuous improvement. It is accountable for ensuring Technology has the plans, capabilities, processes, and governance needed to support critical business services through workforce, facility, regional, utility, supplier, cyber recovery, and other disruption scenarios. The position partners across Technology, Enterprise Business Resiliency, Cyber Resilience, Disaster Recovery, Business Services, Corporate Security, Facilities, and business leaders to identify continuity risks, assess recovery capabilities, drive preparedness, and coordinate Technology’s response to non-technical disruption events. It requires a strategic leader who can influence executives, build enterprise-wide programs, and translate continuity objectives into measurable operational readiness.

Requirements

10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
4+ years of management or leadership experience.
5+ years of leadership experience managing enterprise-scale continuity, resilience, risk, or recovery programs.

Nice To Haves

Demonstrated experience developing and implementing business continuity strategies, governance frameworks, recovery plans, and testing programs.
Experience leading enterprise-wide exercises, simulations, incident response activities, and executive crisis management engagements.
Strong understanding of operational resilience, business continuity, technology recovery, service dependency management, and resiliency frameworks.
Experience working with executive leadership to communicate strategic risks, recovery capabilities, and investment recommendations.
Knowledge of regulatory, audit, risk, and control requirements related to business continuity and operational resilience.

Responsibilities

Define and execute the Technology Business Continuity strategy, operating model, and multi-year roadmap aligned with enterprise resiliency objectives.
Establish continuity planning standards, governance processes, controls, and quality requirements across Technology.
Oversee Technology continuity, recovery, workforce, and resilience plans to ensure they remain current, actionable, and compliant.
Identify continuity risks, recovery capability gaps, concentration risks, and investment priorities, and recommend actions to senior leadership.
Develop an integrated view of dependencies across applications, infrastructure, workforce, facilities, products, business services, and third parties.
Partner with business, technology, and resiliency stakeholders to define minimum operating capabilities and recovery requirements for critical services.
Establish and lead a risk-based continuity exercise and testing program that validates Technology readiness.
Design and oversee tabletop exercises, simulations, functional tests, and leadership response exercises to evaluate continuity capabilities and recovery performance.
Develop training, awareness, and readiness programs for Technology leaders, continuity coordinators, plan owners, and response teams.
Serve as Technology coordination lead during non-technical disruption events, including workforce, facility, weather, utility, telecommunications, regional, and supplier-related incidents.
Coordinate cross-functional response activities, facilitate executive decision-making, and provide leadership communications during disruption events.
Lead after-action reviews, capture lessons learned, and drive corrective actions and continuous improvement initiatives.
Oversee continuity metrics, reporting, audit support, regulatory examinations, control execution, and evidence management.
Represent Technology in enterprise continuity and resiliency governance forums and serve as the primary strategic partner to Enterprise Business Resiliency.
Build relationships with CIO organizations, service owners, risk partners, cyber resilience teams, disaster recovery teams, facilities management, and enterprise response organizations.
Monitor emerging industry practices, regulatory developments, and resilience trends and incorporate leading practices into the Technology continuity program.