Technology Director

ISS•Burbank, CA

2d•$114,000 - $139,000•Hybrid

About The Position

ISS is seeking an experienced Technical Director to lead technology strategy and delivery for one of their largest, multi-site client accounts. This role involves building high-performing teams, implementing enterprise technology solutions, and partnering with executive stakeholders to deliver measurable business value. The Technical Director will serve as the senior technology leader supporting facility services for a high-profile client with a diverse portfolio of real estate and building types. They will oversee the implementation, optimization, and long-term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams. This role combines strategic leadership with hands-on technical expertise to ensure technology becomes a competitive advantage for both ISS and the client.

Requirements

Collaborative technology leader who thrives in fast-paced service environments and enjoys solving complex operational challenges
Experience leading technology teams within service delivery or facilities management environments
Hands-on, player-coach leadership style
Multi-site operational technology experience
Enterprise system implementation and mobilization experience
Strong executive stakeholder management skills
Experience building, mentoring, and developing technical teams
Understanding of operational KPIs, SLAs, and performance metrics
Experience with ServiceNow (WSD, EAM and/or FSM)
CMMS or Enterprise Asset Management experience
Facilities Management, Integrated Facility Management (IFM), or contract services experience
Strong analytical, communication, and presentation skills
Experience in movie, production and broadcast studios
Adherence to Health, Safety, Environment, and Quality (HSEQ) policies and procedures

Nice To Haves

Knowledge of Zan Compute technology
Experience developing dashboards and reporting in Power BI
ServiceNow and/or Power BI certifications
Experience in movie, production and broadcast studios

Responsibilities

Lead the technology workstream during account mobilization and ongoing operations
Oversee implementation, stabilization, and optimization of enterprise technology platforms
Drive adoption and continuous improvement of ServiceNow (WSD, EAM and/or FSM), Zan Compute, and Power BI
Build, mentor, and lead a high-performing technical team
Serve as the primary technology advisor for client leadership
Deliver actionable business intelligence and executive reporting through Power BI
Support field operations with innovative digital workflows and automation
Align technology initiatives with contractual KPIs, SLAs, and operational objectives
Establish governance, documentation, support models, and best practices
Identify technology risks and implement proactive mitigation strategies
Champion innovation and continuous improvement across the account