Technology Director - Field Services (Remote)

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

1d•$190,000 - $300,000•Remote

About The Position

The Technology Director is responsible for collaborating across the enterprise to plan for and achieve goals of the associated domain or portfolio segment, supporting the enterprise roadmap, delivering technical and functional partner satisfaction, and driving action that helps the enterprise meet customer needs. Directors are responsible for guiding others in execution and professional development. As a Technology Director, you will work closely with functional and technical leaders to plan for and execute enabling technology solutions. You will understand the business holistically and drive strategic alignment across teams. In addition, you will focus on outcomes; thinking through, documenting, and communicating value propositions and concrete metrics for success. Directors attract, retain, motivate, coach, and mentor top talent.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
8-10 years of relevant work experience
Proven track record of working closely with US retail operations to understand daily frontline realities and store dynamics.
Deep technical understanding of in-store hardware systems, networks, local applications, and overall technology availability.
Exceptional ability to establish trust and partner effectively with store managers, district managers, and regional leadership.
Strong commitment to measuring success through user satisfaction, uptime, and the overall store associate experience.
Extensive experience managing and scaling highly distributed remote field organizations (ideally 200+ individuals).
Exceptional ability to establish trust and partner effectively with other internal Home Depot teams to ensure delivery of the best technology experience possible for our store associates.
Proven capability to manage a hierarchical team structure, including remote individual contributors, managers, and senior managers.
High emotional intelligence and strong mediation skills to navigate and resolve conflict across remote, cross-functional, and field teams.
Ability to drive engagement, connectivity, and a shared operational culture among teams isolated by geography (US, PR, Guam, USVI).
Financial acumen to identify budgetary levers and implement operational efficiencies that keep the field services program entirely cost-neutral.
Extensive knowledge of the vendor led support processes for technology in the US stores to evolve potential efficiencies for the field services team.
Ability to leverage service analytics and field telemetry to shift operations from a reactive "break-fix" state to predictive maintenance.
Expertise in planning and executing national-level hardware deployments across 2,000+ locations with zero operational downtime.
Decisive leadership during major IT outages, coordinating rapid field deployments and high-stress troubleshooting.
Strong executive presence and communication skills to successfully bridge the gap between corporate tech strategy and field execution.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Responsibilities

Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner
Informs and drives strategic alignment and partnerships with functional and technical peers and leaders
Connects the dots across multiple levels and related functions to understand the business holistically
Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
Establishes and nurtures strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
Defines and communicates value propositions, success metrics, and outcomes
Documents, reviews and ensures that all quality and change control standards are met
Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
Understands and articulates the value creation and business proposition to teams and functional partners
Provides leadership, mentoring, and coaching to direct reports
Manages and coordinates strategic direction for staff
Attracts, retains, develops, and motivates top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback