Technology Field Services Technician
About The Position
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.
Requirements
- High School Diploma or GED
- Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
- Ability to image/deploy, repair, or support apps in the Mac Environment
- Ability to lift or move items up to 50 pounds
- A valid driver's license
Nice To Haves
- A+ Certification
- Some college level courses plus technical training
- Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Responsibilities
- Installs computer hardware, software, printers, scanners, and other end user peripherals
- Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
- Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
- Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
- Records, updates, and documents tickets in Information Technology ticketing systems
- Coordinates the technology issues related to facility renovations, new construction, and associate moves
- Coordinates computer hardware and software purchases, including determining customer requirements and specifications
- Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
- Provides training and technical assistance to users
- Supports Facilities and Business Unit projects
- Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
- Performs other job-related duties and responsibilities as needed
- Travels as necessary
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Benefits
- This position is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
