Technology Delivery Enablement Manager

KeyBank•Brooklyn, OH

2d•$112,000 - $210,000

About The Position

The Technology Delivery Enablement Manager plays a pivotal role in driving excellence across enterprise-wide project and agile delivery functions. This leader is responsible for cultivating talent, optimizing delivery processes, and ensuring scalable, high-quality execution of strategic initiatives. With a strong focus on training, staffing, and continuous improvement, the role supports the development of project managers and scrum masters, fosters inclusive career growth, and maintains high standards of certification and competency. Key responsibilities include overseeing the Technology Delivery Enablement function and partnering with technology leaders to align staffing with business priorities. The role also assesses process optimization efforts, implements enhancements to governance and resource planning, and supports change management initiatives. Additionally, the role manages contractor onboarding/offboarding and leverages data analytics to inform operational decisions. This position is highly visible and will lead and/or participate in enterprise and community forums, training and feedback sessions as well as engage with executive leaders, enterprise users and external vendors. Enthusiasm, critical thinking, exceptional communication skills, and the ability to foster strong collaboration and relationships are a must.

Requirements

7+ years (required)
Expertise in Project Management, Agile/Scrum and Kanban frameworks, including proven experience delivering large and complex technology projects
Experience using Jira, Confluence, Jira Align and PPM tools
Knowledge and understanding of project methodologies and software development lifecycle
Experience with visualizing and trending data through various tools such as excel and Tableau
Strong talent management, leadership and delegation skills; creating high engagement, trust, empowerment and psychological safety across your team
Confidence in decisions made but ability to evaluate and counter alternative ideas and represent reasoning
Strong analytical skills with ability to assess new or unfamiliar issues, working through potential solutions/risks
Excellent collaboration and communication skills - incorporating feedback as part of regular dialogue and actively checking-in to ensure actions are addressing areas of feedback
Ability to adapt style and approach based on audience, establishing strong relationships and effectively influencing at all levels of the organization

Nice To Haves

Bachelor's Degree (preferred)
Relevant Project Management certifications (preferred)

Responsibilities

Talent Development & Training Design and maintain a structured onboarding and training program for new project managers and scrum masters, including progress tracking and competency validation.
Maintain and enhance the training repository for project delivery roles, in partnership with the enterprise training team.
Ensure ongoing training and certification standards are upheld across delivery roles.
Define and monitor career journeys for project delivery leaders, supporting professional growth.
Promote inclusive practices in staffing and career development across delivery teams.
Delivery Oversight & Enablement Oversee and refine enterprise-wide project management and agile delivery competencies.
Ensure a consistent and scalable pipeline of qualified project managers to meet enterprise needs.
Partner with technology leaders to assess and fulfill staffing requirements for critical projects and initiatives.
Ensure appropriate staffing is in place to support successful project execution and delivery outcomes.
Drive feedback loops across project teams to identify thematic areas for improvement and innovation.
Process Optimization: Collaborate with cross-functional partners and stakeholders to continuously improve project delivery frameworks, agile practices, and IT governance models.
Evaluate and implement tools and platforms that support agile delivery, resource planning, and governance automation.
Support change management initiatives related to delivery frameworks and organizational transformation.
Establish and monitor key performance indicators (KPIs) to measure delivery effectiveness, team performance, and training impact.
Contractor Management & Data Analysis: Oversee the onboarding and offboarding process for contractors involved in project delivery.
Conduct data analysis to inform staffing decisions, delivery trends, and operational improvements.
General & Compliance: Perform other duties as assigned, with flexibility to adapt to evolving business needs.
Comply with all KeyBank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and prioritizing the best interests of Key’s clients and the organization.
Portfolio Management: Engage in the oversight process for the technology project portfolio, including Monthly portfolio governance reviews and Monthly financial reviews.