Technology Delivery Manager

Newrez LLC•Coppell, TX

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Technology Delivery Manager – IT Operations is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence. DESCRIPTION Duties and Responsibilities Program Delivery Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope. Support cross-functional teams and coordination including infrastructure, cloud, network, and service management. Develop and maintain detailed delivery roadmaps and status reports. Stakeholder Management Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives. Communicate delivery progress, risks, and mitigation plans to senior leadership. Operational Excellence Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance. Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders. Ensure adherence to ITIL practices and governance standards. Mentor and guide delivery leads and project managers within the IT operations domain. Foster a collaborative and high-performance culture. Risk & Issue Management Proactively identify delivery risks and issues, and implement mitigation strategies. Ensure compliance with security, regulatory, and audit requirements.

Requirements

Bachelor’s degree or related experience
7+ years of experience in IT operations, infrastructure, or service delivery.
3+ years in a delivery or program management role within a technology organization.
Strong understanding of ITIL, Agile, and DevOps methodologies.
Proven experience managing complex, cross-functional technology initiatives.
Excellent communication and stakeholder management skills.
Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Ability to thrive in a fast-paced, dynamic environment.
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
Strong influencing and negotiation skills; consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Strong project management capability.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business acumen; strong technical aptitude.
Strong Microsoft Office skills.

Responsibilities

Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.
Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.
Develop and maintain detailed delivery roadmaps and status reports.
Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.
Communicate delivery progress, risks, and mitigation plans to senior leadership.
Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.
Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.
Ensure adherence to ITIL practices and governance standards.
Mentor and guide delivery leads and project managers within the IT operations domain.
Foster a collaborative and high-performance culture.
Proactively identify delivery risks and issues, and implement mitigation strategies.
Ensure compliance with security, regulatory, and audit requirements.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions