Event Technology Delivery Manager

Salesforce•New York, NY

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role The Salesforce Event Technology team is constantly transforming the company’s portfolio of customer-facing events: from free one-day World Tours to multi-day paid events such as Tableau Conference, and Dreamforce. How? We bring technologists, product managers, program managers, and a team focused on event operations to plan, build/configure, deploy, and measure technology that powers the event experience - whether it’s in-person or broadcast on Salesforce+. The Event Technology Operations team works hand-in-hand with Salesforce event teams and Event Technology product managers to pilot and deploy the latest event tech innovations. And then scale those innovations so they can be used at as many events as needed.

Requirements

Experience with event technology platforms (RainFocus strongly preferred).
Project management and operations experience for medium to large projects.
Excellent communication skills with the ability to differentiate styles and mediums depending on the audience.
Ability to adapt to changing priorities while managing a high-volume of event execution responsibilities.
Willingness to travel onsite to event locations (up to 25%).

Responsibilities

Aligning with event stakeholders on the scope of the technology to be deployed.
Gathering the required information from event stakeholders to properly configure the technology to meet their expectations.
Being an expert in the technology and how it can be applied against the event experience objectives.
Enabling stakeholders - from ensuring they know what the tech can and can’t do, to helping them understand what will be required of them.
Making the complex sound simple and easily understood.
Working within and across event tech systems and with our agency partners to ensure the technology is configured to spec.
Leveraging and improving upon event tech templates.
Weighing and clearly articulating the risks to making configuration changes when the pre-event or onsite experience is live.
Ensuring downstream systems are receiving complete and accurate information.
Ensuring pre-launch and pre-event test plan objectives cover the relevant risks.
Working with event stakeholders to obtain sign-off on pre-launch testing plans before relevant launches (e.g., event registration, agenda builder, mobile app).
Monitoring risks and triaging issues pre-event and onsite.
Prioritizing risks and issues to be managed based on their likelihood and impact.
Working with event tech vendor partners to resolve issues.
Traveling to the event location several days early to work with agency and vendor partners to ensure technology is set up and ready for first use.
Facilitating onsite end-to-end walkthroughs of event technology.
Acting as a point of contact for technology-related status, risks, and issues.
Measuring and helping stakeholders understand the health of the tech offerings within your focus.
Using post-event metrics and stakeholder feedback to improve the solution.
Working with the Event Technology Administrator to make platform-wide improvements.