Event Technology Project Manager

Opus Agency

2d•$66,000 - $78,000•Remote

About The Position

The Event Technology & Registration Project Manager will serve as both a lead and consultant on medium to large scale in-person and/or digital events simultaneously, including and up to marquis events with 10,000+ attendees and other high-touch projects. This role is responsible for project managing event registration and digital platforms, which includes working with clients and other stakeholders to build effective event experiences (registration tools builds, digital platforms, attendee-facing event tech/tool suites), overseeing vendors, and actively managing the attendee registration process. This role manages the digital experiences of events in their entirety, in some cases independently and in other cases leading or in conjunction with a team. This role will lead and supervise Opus employees filling event support roles on projects and ensure that planning schedules are met, budgets are balanced, Opus processes are implemented, and client needs are anticipated and exceeded. This is a client-facing role, which will work directly alongside Opus Project Managers, Technical Architects, and Attendee Support personnel to deliver unforgettable experiences and delight our Fortune 100 & 500 corporate clientele.

Requirements

5+ years of experience in a relevant role, with strong preference for experience in corporate events
Proven experience in registration management on events from discovery to execution
Displays strong critical thinking, organizational, and analytical capabilities.
Manages own time to meet project deadlines and in a manner that supports others meeting their project deliverables.
Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence.
Ability to effectively prioritize workload on multiple projects & events simultaneously.
Successfully perform in high stress, fast-paced environment.
Accept changes with short notice and tolerate frequent interruptions.
Ability to maintain high levels of confidentiality.
Work cooperatively with other employees, vendors, and clients.
Demonstrate resourcefulness, able to self-direct one’s own learning and development with support of peers and managers.
Can provide critical, constructive feedback to colleagues in a professional manner.
Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred.
Language skills - Ability to write reports, business correspondence, and procedural instructions. Ability to present information and respond to questions from managers, clients, customers, or the public. Ability to interact both on a one-to-one and group basis.
Mathematical skills - Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
Reasoning skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

Nice To Haves

Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable
Preferred experience with group housing experience, session content management and tools and session scanning/lead retrieval management
Bachelor's degree from four-year institution is preferred

Responsibilities

Act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams
Serve as overall Event Technology and Registration lead on small to mid-sized projects, and serves as workstream lead on large projects
Oversee all assigned tasks on multiple concurrent projects across event types
Develop, maintain, and drive workback schedules
Lead and support the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on configuration best practices with support
Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise
Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
Deliver projects within time and budgetary requirements
Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
Participate in internal trainings and creating resources; recommend process and resource improvements
Supervises work of project team members from Event Technology & Registration
Oversees work of temporary staff deployed onsite at events

Benefits

Full time position
Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% Employer paid short-term disability and life insurance
Opportunity to elect additional life insurance and LTD insurance at employee expense
Paid parental leave
Opportunity to contribute pre-tax dollars to flexible spending accounts
401(K) with employer match
Flexibility in work schedules
Generous time off