Technology Coordinator

FieldGuide IT•Denver, CO

5d•Onsite

About The Position

Support a wide variety of clients and systems while championing our PEOPLE FIRST mission. No robots or automated messaging systems here. This role involves managing user accounts, device provisioning, and access control for clients' employees, ensuring smooth onboarding and offboarding processes. You will also manage device inventory, maintain meticulous records, and contribute to the security and compliance efforts for clients. The position requires excellent communication skills and a passion for providing memorable customer service.

Requirements

Genuine respect and passion for helping others.
A commitment to continuous learning.
Comfort with diving into new challenges.
Strong attention to detail and follow-through.
Interest in the intersection of technology and business operations.
Excellent communication skills, both written and verbal.

Nice To Haves

Experience with Atlassian products (Jira, Confluence).
Experience with Mac and PC operating systems.
Experience with Google Workspace Admin.
Experience with Microsoft 365.
Experience with Slack Admin.
Experience with Crowdstrike Falcon.
Experience with MDMs such as Addigy, Ninja, Hexnode, Jamf, Kandji, etc.

Responsibilities

Create user accounts for new hires, setting up and sending out company-issued devices.
Offboard departing employees by revoking access, ensuring data safety, and managing device returns.
Provision and deprovision access across various tools based on requests, verifying access levels with established points of contact.
Manage device inventory (Macs and PCs), including data removal, software installation, and maintaining deployment records.
Ensure security of all requests and assist clients in maintaining SOC2 compliance.
Help new clients establish on and offboarding procedures tailored to their needs.
Collaborate with clients' stakeholders to refine on and offboarding processes and document these procedures.
Communicate effectively with users and stakeholders, avoiding overly technical jargon.
Provide excellent customer service via ticketing system and occasional in-person onsite visits.
Collaborate with the team to innovate and improve the xBoarding process.
Work alongside a supportive team of IT professionals.