Technology Consulting-ServiceNow-IT Asset Management-ITAM-Manager - Multiple Positions - 1728181

EY•Buffalo, NY

6d•Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting, ServiceNow – IT Asset Management (ITAM) (Manager) (Multiple Positions) (1728181), Ernst & Young U.S. LLP, Buffalo, NY. Assist clients by providing strategic guidance on how ServiceNow ITAM capabilities—including Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management—can support and enhance their business objectives. Collaborate with clients to gather requirements and assess existing processes and systems to identify opportunities for optimization. Leverage implementation tools and templates to initiate ITAM efforts and capture essential details such as asset lifecycle definitions, integration needs, and architecture diagrams. Design and configure end-to-end ServiceNow ITAM solutions tailored to client environments, including integrations with procurement and financial systems like SAP Ariba and Oracle Financials. Provide direction on MID server deployment and configuration to support asset discovery. Manage the implementation of HAM Pro and SAM Pro modules, ensuring accurate asset tracking through CMDB data normalization and system-to-system integrations. Guide offshore development teams by providing technical expertise and architectural oversight throughout the design, build, and testing phases. Conduct thorough testing and facilitate User Acceptance Testing, helping clients prioritize and resolve defects. Develop Service Mapping playbooks and Enterprise Execution roadmaps to support scalable deployment. Create comprehensive technical documentation including solution designs, configuration guides, and standard operating procedures. Deliver client training on ServiceNow ITAM usage and administration and provide ongoing post-implementation support to address issues and ensure solution reliability. Share best practices and foster continuous learning across teams. Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Requirements

Must have a Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of related work experience. In lieu of a Bachelor’s degree, the employer will accept an additional 2 years of related work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of related work experience.
Must have 4 years of ServiceNow implementation experience with IT Asset Management (ITAM).
Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm, including providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
Must have 4 years of experience in leading ServiceNow client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.
Must have 4 years of ServiceNow experience designing and implementing customized reporting processes and integration components tailored to client needs.
Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
Must have 2 years of experience integrating ServiceNow with other systems using APIs.
Must have 4 years of ServiceNow experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Requires travel up to 80%, of which 20% may be international, to serve client needs.
Employer will accept any suitable combination of education, training, or experience.

Responsibilities

Assist clients by providing strategic guidance on how ServiceNow ITAM capabilities—including Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management—can support and enhance their business objectives.
Collaborate with clients to gather requirements and assess existing processes and systems to identify opportunities for optimization.
Leverage implementation tools and templates to initiate ITAM efforts and capture essential details such as asset lifecycle definitions, integration needs, and architecture diagrams.
Design and configure end-to-end ServiceNow ITAM solutions tailored to client environments, including integrations with procurement and financial systems like SAP Ariba and Oracle Financials.
Provide direction on MID server deployment and configuration to support asset discovery.
Manage the implementation of HAM Pro and SAM Pro modules, ensuring accurate asset tracking through CMDB data normalization and system-to-system integrations.
Guide offshore development teams by providing technical expertise and architectural oversight throughout the design, build, and testing phases.
Conduct thorough testing and facilitate User Acceptance Testing, helping clients prioritize and resolve defects.
Develop Service Mapping playbooks and Enterprise Execution roadmaps to support scalable deployment.
Create comprehensive technical documentation including solution designs, configuration guides, and standard operating procedures.
Deliver client training on ServiceNow ITAM usage and administration and provide ongoing post-implementation support to address issues and ensure solution reliability.
Share best practices and foster continuous learning across teams.
Manage and motivate teams of professionals with diverse skills and backgrounds.
Consistently deliver quality client services by monitoring progress.
Demonstrate in-depth technical capabilities and professional knowledge.
Maintain long-term client relationships and networks.
Cultivate business development opportunities.