Technology Communications Manager

Norwegian Cruise Line•Miami, FL

About The Position

The Technology Communications Manager is responsible for developing, coordinating, and delivering clear, consistent, and strategic communication that advances the goals of the Global Technology Organization (GTO). Reporting to the Director of Technology, Strategy, and Communications, this role translates complex technology strategies, programs, and changes into compelling narratives that resonate with executives, employees, business stakeholders, and external partners. The Technology Communications Manager partners with Strategy, PMO, Change Management, and Technology leadership to ensure communication is aligned, timely, and supports the adoption and understanding of major technology initiatives. The role ensures GTO operates with a unified voice—reinforcing transparency, accountability, and a culture of partnership across the enterprise.

Requirements

7+ years of professional experience in corporate communications, technology communications, or related roles
Strong writing, editing, and storytelling skills with experience crafting executive ‑ level content.
Demonstrated ability to simplify complex technology topics for broad audiences
Experience building communication plans for programs, change initiatives, or enterprise ‑ wide
Experience working within a large, global, or matrixed technology organization
Knowledge of change management principles and adoption strategies
Familiarity with communicating within transformation or modernization environments
Strong stakeholder management and influencing skills
Ability to manage multiple communication streams with high quality and quick turnaround
Experience with multimedia content (visual storytelling, video scripts, slide narratives)
Clear, concise communicator: able to deliver messages that are easily understood across diverse audiences
Strategic storyteller: connects technology priorities to business value and employee impact
Executive presence: comfortable shaping communications for senior leaders and ELT forums
Highly responsive and collaborative: able to partner effectively across the organization
Detail ‑ oriented and quality ‑ driven: maintains high standards in tone, clarity, and accuracy
Calm under pressure: handles tight deadlines, sensitive messaging, and rapid change well

Responsibilities

Develop and execute the annual GTO communications strategy aligned to technology priorities and transformation goals
Define communication plans for major programs, executive announcements, and organizational changes
Partner with Technology Strategy and Change teams to ensure narrative alignment across all channels
Craft speeches, scripts, talking points, and leadership messaging for the CTO, SVPs, and key technology leaders
Support preparation and communication for leadership forums, ELT updates, town halls, and board ‑ level materials
Ensure communication is clear, professional, and consistent with enterprise tone and brand
Create high ‑ quality content that informs, engages, and inspires GTO teams
Develop newsletters, updates, intranet content, and storytelling assets that articulate technology value
Highlight technology achievements, innovation, and cultural initiatives
Lead communication strategy for technology programs, platform launches, operating model changes, and new capabilities
Translate technical concepts into accessible, user ‑ friendly content
Support aligned communications across Program, PMO, and Change teams
Manage communication channels (email, intranet, Teams, town halls, events) to ensure messages reach the right audiences
Measure communication effectiveness through engagement metrics, feedback, and analytics
Continuously improve channel strategy and content delivery
Establish templates, standards, and best practices for technology communications
Ensure consistency of message, tone, brand, and narrative across all GTO communications
Provide guidance and coaching to technology leaders on effective communication