Technology Change Control Analyst

Aviso Wealth • Vancouver, BC

3d • CA$90,000 - CA$100,000 • Hybrid

About The Position

The Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso’s technology environment. The role helps ensure IT changes are properly assessed, approved, scheduled, communicated, implemented, and reviewed in alignment with ITIL practices, internal controls, and audit/compliance expectations. The Analyst will monitor adherence to change governance requirements, support the end-to-end lifecycle of standard, normal, and emergency changes, and escalate exceptions, risks, and control gaps as required.

Requirements

• Bachelor’s degree in Information Systems or equivalent work experience
• 4+ years of experience in IT change management, IT service management, technology operations, or a related environment
• Demonstrated capability of ITIL change, incident, problem, and release management practices
• Experience working with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms; ServiceNow experience is preferred.
• Excellent coordination, communication, and stakeholder management skills
• Ability to manage competing priorities and high‑impact situations
• Fluent communication skills in English are required

Nice To Haves

• Experience in financial services, trading or wealth management is an asset
• bilingual skills in French are an asset

Responsibilities

• Facilitate the intake, review, approval, scheduling, and closure of IT change requests
• Draft and manage Change Advisory Board and Emergency Change Advisory Board (CAB/ECAB) materials and follow up on decisions, approvals, and required actions
• Review and assess change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
• Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
• Support post-implementation reviews and track remediation actions for failed or high-impact changes
• Help produce, analyze and interpret change metrics, dashboards, and audit evidence for management and compliance reviews
• Partner with stakeholders to assess and mitigate incident and problem management activities, when change-related issues contribute to service disruption
• Drive continuous improvement initiatives by identifying process optimization opportunities and implementing enhancements aligned with ITIL practices, internal controls, and audit/compliance expectations
• Support the development and execution of technology change control strategy, standards, and operating procedures to ensure service stability and operational excellence

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level