Technology & Business Systems Adminstrator

On Point Holdings•Cedar Grove, WI

3d•$65,000 - $80,000•Remote

About The Position

The Technology & Business Systems Administrator is responsible for the administration, optimization, integration, and continuous improvement of the technology platforms that support On Point Holdings and its affiliated entities. This role serves as the primary owner and internal champion of the Company's business systems, ensuring employees, leaders, and customers are supported by efficient, scalable, and well-integrated technology solutions. The Technology & Business Systems Administrator partners closely with HR, Sales, Operations, Finance, Marketing, and Leadership to manage core business applications, employee technology resources, software integrations, automation initiatives, reporting tools, and AI adoption efforts. This individual will play a critical role in helping the organization scale through smarter systems, improved workflows, enhanced reporting visibility, and strategic use of technology.

Requirements

3+ years of experience administering business systems, CRM platforms, technology applications, or operational software environments
Strong technical aptitude and ability to learn and administer multiple software platforms
Strong organizational skills and attention to detail
Ability to manage multiple projects, priorities, and stakeholders simultaneously
Strong communication skills and customer-service mindset
Ability to work independently in a fast-paced, growth-oriented environment

Nice To Haves

Experience with HubSpot, Microsoft 365 licensing, HRIS systems, QuickBooks, CRM platforms, or similar business systems preferred
Experience managing software integrations, workflow automation, or process improvement initiatives preferred
HubSpot Administration
Microsoft 365 Administration
Rippling Administration
Workflow Automation & Systems Integrations
AI Productivity Tools
Business Process Improvement
Dashboard & KPI Reporting
Software Implementation & Adoption
Vendor Management
Technology Documentation & SOP Development
User Provisioning & Access Management
Troubleshooting & Technical Support

Responsibilities

Serve as the primary administrator, owner, and internal champion for the Company's technology ecosystem, including HubSpot, Mapsly, Zuper, Rippling, Microsoft 365, QuickBooks, phone systems, customer-facing platforms, and other business-critical applications
Maintain system configurations, user permissions, licensing, workflows, automations, integrations, security settings, and overall platform health
Evaluate, recommend, and implement technology solutions that improve operational efficiency, employee productivity, customer experience, and business scalability
Manage software licensing, vendor relationships, renewals, system utilization, and technology-related operational processes
Coordinate with managed service providers, software vendors, implementation partners, and other technology resources as needed
Ensure all business systems are secure, properly maintained, and configured to support reliable, efficient, and scalable business operations.
Partner closely with HR to support the technology components of the employee lifecycle, including onboarding, offboarding, role changes, and employee technology support
Administer employee accounts, system access, Microsoft 365 licensing, security groups, email configuration, and application permissions
Manage employee technology provisioning, including laptops, mobile devices, software access, equipment tracking, shipping, retrieval, and replacement processes
Support and optimize Rippling administration, employee workflows, and system integrations related to onboarding, employee records, and operational processes
Maintain documentation, technology standards, onboarding resources, and employee technology guides
Maintain CRM data integrity, workflows, automations, reporting, pipelines, dashboards, and user adoption
Support sales enablement initiatives and process improvements across customer-facing functions
Identify opportunities to streamline workflows, eliminate duplicate processes, and improve collaboration across departments
Improve visibility and consistency of operational data throughout the organization
Lead the evaluation, implementation, and adoption of AI tools and automation solutions that improve efficiency and reduce administrative burden
Identify opportunities to automate manual processes across HR, Sales, Service, Operations, Finance, Marketing, and Leadership functions
Design, manage, and improve integrations between business systems to ensure accurate data flow and reduce duplicate entry
Research and recommend emerging technologies that support organizational growth and operational effectiveness
Develop standards and best practices for technology utilization and automation adoption
Partner with leadership teams to develop reporting dashboards, KPI visibility, and operational scorecards
Build and maintain dashboards that support strategic decision-making and organizational performance measurement
Assist with reporting standardization, data cleanup, and business intelligence initiatives
Monitor system utilization, reporting accuracy, and opportunities for process improvement
Support leadership with ad hoc reporting and technology-enabled operational insights