Technology Business Services Assistant

Wells Fargo•Shoreview, MN

2d•$24 - $31•Hybrid

About The Position

Wells Fargo is seeking a Technology Business Services Assistant (TBSA) as part of our Payment Management Center (PMC) to support critical payment processing operations. This role will be responsible for monitoring key systems and applications, including Payment Management Engine Tool (PME), Payment Image Entry Tracker (PIET), CHITM Dashboard, CoDEX, and various external platforms, to ensure check processing activities and image files are completed accurately and on schedule. The ideal candidate will monitor image and non-MICR payment files for exceptions, execute and monitor forward presentment cash letter process, research, escalate, and assist where required in the resolution of moderately complex operational issues while partnering with internal and external stakeholders through phone, email, and Microsoft Teams. Learn more about the career areas and business divisions at wellsfargojobs.com.

Requirements

1+ year of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Nice To Haves

1 year of experience identifying, researching, and escalating system-related issues through to resolution
3+ years’ experience working in a fast-paced production and/or operations environment.
Knowledge and understanding of check processing operations, image exchange processes, and payment processing systems.
Strong problem-solving and critical-thinking skills.
Strong verbal, written, and interpersonal communication skills.
Strong organizational, multi-tasking, and prioritization skills
Demonstrated commitment to risk management, regulatory compliance, and customer service excellence.
Ability to perform effectively under pressure while meeting critical deadlines and service level agreements (SLAs).
Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
Ability to work independently with minimal supervision.
Strong attention to detail and commitment to operational accuracy.
Technical skills; Microsoft Office 365 Suite, SharePoint, Online Image Browser (OIB), Payment Image Entry Tracker [PIET], ServiceNow and/or Image Quality Inspection.

Responsibilities

Cover multiple applications simultaneously when required.
Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area.
Be responsible for recording inquiries, as well as repair and service requests
Track service request status and follow up with the client to ensure client satisfaction
Perform moderately complex operational and customer support tasks related to technological issues
Receive direction from supervisor and escalate questions and issues to more experienced individuals
Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
Interact with internal and external customers regarding any technical issues in their processes and resolution provided