Technology Associate

Neighborhood Charter Schools•New York, NY

10d•Hybrid

About The Position

The Technology Associate will report to the Director of IT and support in implementing systems network-wide. The tech associate will be responsible for responding to the needs of our school community and providing quality customer service. This role will also work closely with our operations teams at each campus to troubleshoot technical issues as they arise. The core responsibilities of the Technology Associate role at Neighborhood Charter Schools include: Daily Operations Support the day-to-day operations across all NCS technology Primary contact for setup and troubleshooting A/V equipment throughout the organization Answering staff and/or family ticket inquiries and providing quality customer service Flexibility to travel between school locations

Requirements

Strong analytical and critical thinking skills
Ability to prioritize and multitask
Deadline and detail-oriented
Ability to problem-solve independently and as a member of a team
Ability to manage time and set priorities
Ability to consistently meet deadlines
Ability to communicate effectively (written and oral) about projects and progress to supervisors and team members
Acute attention to detail to ensure smooth, predictable, and effective outcomes
Place a high value on delivering quality internal and external-focused customer service
Superior initiative - takes instruction well, but does not wait for it
Prioritize your own continuous learning and desire feedback

Nice To Haves

Experience with systems administration
Experience working in a school setting
Bachelor’s degree

Responsibilities

Work closely with the Director of IT to guide and support vendors with network-wide projects
Assists the Director of IT and vendors in maintaining end users’ equipment (including Windows PCs, Mac/IOS devices, Chromebooks, printers, Promethean boards, etc.)
Interacts with internal and external personnel regarding hardware, software, e-mail, and networks
Ensure devices are up to date with the latest software, and troubleshoot devices if interruptions arise in the daily operations of the device
Assists the Senior Technology Manager with processing feedback from other departments to create a plan for future purchases and upgrades to the school environment
Assists theDirector of IT with communicating with vendors on developing the NCS IT environment
Other relevant duties as assigned.