Technology Associate Director Marketing & Operations North America – Generics, Biosimilar & Market Access

Sandoz•Princeton, TX

16h•Hybrid

About The Position

This role serves as the bridge between the Global Commercial Technology function and regional commercial and marketing teams. You would bring Strategic thinking and enable business case development. You would support business with your experience of pharmaceutical pricing and market access & Familiarity with CRM and commercial excellence platforms. You will shape and execute digital engagement strategies, assess technological maturity across markets, and ensure the successful implementation of omnichannel capabilities tailored to region’s commercial and marketing strategy. You will also evaluate operating models, drive adoption, and ensure measurable business impact. Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! This position will be located at the Princeton, NJ US Headquarters site. Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Preference will be given to local candidates not requiring relocation.

Requirements

Strategic & Analytical Thinking
Healthcare/Pharma industry experience
Ability to navigate across strategy, marketing, and technology domains.
Strong innovative mindset with a focus on scalable, forward-thinking solutions.
Strong project management skills.
Deep understanding of business priorities and organizational dynamics.
Skilled at influencing across a global, matrixed environment.
Exceptional relationship-building and stakeholder management skills.
Executive-level communication and presentation capabilities.
Ability to articulate digital value and inspire teams through transformation.
Operational Excellence & Process Optimization: Expertise in streamlining workflows, optimizing resource allocation, and leveraging data-driven decision-making to improve efficiency and scalability of launch processes.
Project & Portfolio Management Expertise: Deep understanding of project management methodologies and best practices to ensure seamless execution, risk mitigation, and on-time delivery.
Strategic Leadership & Vision: Ability to develop and execute high-level strategies for product launches, aligning project goals with overall business objectives while driving cross-functional collaboration.

Nice To Haves

Familiarity with CRM and commercial excellence platforms.
Experience in consulting or advisory roles is a plus.

Responsibilities

Liaison with sales & marketing business teams.
Pricing & Contracts Liaison
Enable technology for Market Access financial and pricing strategies.
Support GDH for Mkt Strategies & launch support.
Evolving current global solutions (SCOUT CRM, CM, Solar, Sanity) aligning to regional needs.
Digital Marketing, Portfolio and Field Force Operations support.
Business case management for Sales & Mkt. functions
Optimizing end-to-end customer operations, including reverse logistics, distribution operations, and customer service for biosimilar and generic product portfolio.
Own and lead the regional CE roadmap, including a detailed overview of the technology landscape, transitions, and commercial priorities.
Evaluate and recommend the most effective operating model for each market based on maturity, complexity, and business needs.
Partner with global CE and Technology teams to co-develop and operationalize digital strategies aligned with Sandoz’s business model.
Assess the technological landscape and omnichannel maturity across markets; identify gaps and develop mitigation plans in case of lower maturity.
Drive the implementation of global analytics standards and KPIs to support omnichannel adoption and performance tracking.
Support the deployment of real-time, data-driven closed-loop marketing to integrate personal and non-personal engagement channels.
Work closely with country teams to embed omnichannel strategies into local commercial plans.
Ensure harmonization and standardization of business processes across countries while respecting local needs.
Lead communications with countries on system changes, focusing on benefits, impact, and capability development.
Ensure adherence to CE governance frameworks, aligning country requests with global and regional priorities.
Consolidate program-specific roadmaps into a cohesive regional plan in collaboration with CE Heads and Leads.
Identify and prioritize scalable digital solutions that align with strategic goals.
Drive regionally prioritized projects and support local business processes to enable more efficient solutions.
Identify capability gaps and collaborate with internal stakeholders (e.g., change management) to develop remediation plans.
Act as the go-to expert for CE solutions in the region, engaging with commercial leaders at both regional and local levels.
Foster strong partnerships with external vendors, patient organizations, and healthcare professionals to enhance digital engagement.
Successful implementation of CE roadmap and realization of value creation targets.
Measurable improvements in sales, operational savings, ROI, and customer engagement metrics.
Increased omnichannel adoption and alignment with global analytics standards.