Technology Assistant Intern

Forest Hills Public School District•Grand Rapids, MI

4d•$15

About The Position

Perform work in the installation, troubleshooting, maintenance and monitoring of district devices, computer equipment, networks and peripherals to enhance established curriculum and prevent service interruption of equipment. Handle a broad range of equipment; diagnoses, troubleshoots, and responds to hardware and application problems. Assists with support of district personnel in operation of technology systems.

Requirements

High School diploma required
Knowledge of computers (hardware and software), operating systems, and data networking principles
Knowledge of common principles, concepts, and skills required to perform basic technology troubleshooting and workstation configuration
Strong oral and written communications skills
Ability to follow and understand oral and written instructions, including technical documentation
Ability to communicate effectively and respond under pressure to immediate situations while maintaining courteous and professional relationships with staff

Nice To Haves

Preference will be given to candidates enrolled or recently graduated from a college or university IT degree program

Responsibilities

Provide general troubleshooting of applications and hardware including computers, printers, projectors, document cameras, and other classroom technologies
Operate, install, troubleshoot, configure, test and perform minor repairs to computer hardware (PCs, printers, and other peripherals) and applications as requested
Solve basic computer operational problems for hardware and software using diagnostic tools and communication with district technology personnel
Perform upgrades on computer equipment and applications as directed
Follow standard help desk operating procedures; accurately log, track, and report issues; maintains accurate inventories of technology related equipment at assigned site(s)
Understand and comply with district technology policies, procedures, and standard practices
Meet with other district technology personnel on a regular basis to maintain positive interaction and open communications as a member of the technology team
Perform additional functions incidental to computer support activities
Consistent and reliable attendance
Perform other duties as assigned