Technology Asset Manager

Accordion•Chicago, IL

23h•Hybrid

About The Position

The Technology Asset Manager plays a key role within Accordion’s End User Computing organization, owning and leading the strategy, governance, and optimization of Accordion’s IT assets, ensuring alignment with financial, operational, and security objectives across our hybrid workforce. This role focuses on data integrity, governance, and process optimization — ensuring that IT asset information is reliable, actionable, and aligned with Accordion’s operational and security standards. The Asset Manager serves as a key advisor to IT, Finance, and Security leadership, leveraging asset data to inform budgeting, vendor strategy, risk management, and enterprise decision-making. The ideal candidate combines strong analytical skills, deep familiarity with ManageEngine Endpoint Central and ServiceDesk Plus, and a passion for operational excellence. This role will ideally be based in our Atlanta office or Chicago office (but can be open to any US office) and is a hybrid role with the flexibility to work remotely 2 days per week. This position is not eligible for immigration sponsorship.

Requirements

5+ years of experience in IT Asset Management or IT Operations, preferably in a hybrid or distributed enterprise environment
Hands-on experience with ManageEngine Endpoint Central and ServiceDesk Plus (administration, reporting, and integration)
Strong understanding of ITIL, ITSM, and ITAM principles, with necessary certifications
Excellent data management and reporting skills, with proficiency in Excel, Power BI, or similar tools
Demonstrated ability to manage processes, enforce data standards, and drive continuous improvement
Strong communication, documentation, and stakeholder engagement skills
Experience in a professional services or consulting firm preferred
Knowledge of software licensing compliance and vendor management
Data stewardship skills, ensuring the accuracy and reliability of all asset information
Process discipline skills, driving consistency and compliance across lifecycle workflows
Analytical thinking skills, translating data into actionable insights for EUC leadership
Collaboration skills, working cross-functionally with IT, Security, and Finance
Service orientation skills, focusing on delivering a seamless and efficient employee experience

Nice To Haves

Excited to be part of a growing team, with a focus on driving future growth
Passionate about delivering exceptional client service
Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
A self-starter with a strong work ethic
Full of entrepreneurial spirit and comfortable in a flat organization
Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
A team player, able to work with team members across all levels
Someone who enjoys mentoring others and doing meaningful work
A leader of others; you lead by example

Responsibilities

Maintain an accurate inventory of all IT hardware and software assets across their lifecycle — procurement, deployment, maintenance, and decommissioning
Track asset movements, assignments, and disposals in alignment with Accordion’s policies and compliance standards
Partner with Finance to reconcile purchasing data, invoices, and asset costs with financial systems
Advise vendors and internal teams on warranty tracking, lease management, and equipment replacement planning
Serve as the primary owner of asset data accuracy and governance within ServiceDesk Plus and Endpoint Central
Develop and maintain dashboards and reports that deliver clear insights into asset health, compliance status, and lifecycle milestones
Collaborate with the Endpoint Specialist to provide accurate data regarding patch compliance, device posture, and deployment coverage
Conduct regular audits to reconcile asset data across systems and physical inventories and provide recommendations to address any gaps raised
Configure and maintain asset management modules within ServiceDesk Plus to support service request, incident, and change workflows
Leverage Endpoint Central for asset discovery and reporting — ensuring accurate linkage between device records and user accounts
Identify automation opportunities to streamline asset tracking, onboarding/offboarding, and reporting workflows
Document and enhance asset management processes to align with Accordion’s scaling IT operations
Ensure compliance with software licensing agreements, hardware warranties, and data handling policies
Partner with the Security and Endpoint teams to maintain visibility into device compliance, patch posture, and lifecycle risks
Own internal and external audits by providing accurate, complete asset data and documentation
Collaborate cross-functionally to ensure a seamless employee technology experience while maintaining cost control and governance
Exercise independent judgment in developing policies, selecting tools, and determining asset management strategy