Technology Apprentice - Mainframe System Administrator (ZDP)

Manufacturers and Traders Trust•Buffalo, NY

About The Position

The Technology Apprentice participates in a Tech Academy training program designed to develop entry-level technical skills and launch a career in technology. The apprentice learns the base technology used by the team, including operating systems, software systems, and related procedures. The program combines career planning, technical and competency-based training, and mentorship to prepare participants for a successful career in Technology. The apprentice works alongside a mentor and shadows team members during project work, maintenance activities, and incident response. Training may include classroom instruction, webinars, vendor conferences, and learning from experienced team members. The role also includes learning how technologies are used at the Bank and how they work together to deliver services to internal and external customers. The apprentice follows company risk, regulatory, and internal control standards, escalates risk-related issues as appropriate, and supports an inclusive environment that reflects the M&T Bank brand. No supervisory or managerial responsibilities are assigned.

Requirements

High school diploma or equivalent (GED).
Successful completion of or enrollment in a Bank-approved technology skills development program.
Proficiency with personal computers and knowledge of relevant spreadsheet, word-processing, database, presentation, and email software.
Demonstrated ability to learn new technical skills.
Strong verbal and written communication skills.
Proven interpersonal skills.
Detail-oriented.
Proven organizational and time-management skills.

Nice To Haves

Associate’s degree in Computer Science or a related Information Technology field.
Advanced coursework in a technology discipline.
Strong analytical skills.
Strong problem-solving skills.
Exposure to development tools, application support software, and hardware platforms.
Prior experience handling multiple tasks in support of various assignments.

Responsibilities

Complete a comprehensive training program to develop entry-level skills in a specific technology discipline.
Work with a mentor on on-the-job training over a set period to learn the discipline, how technologies are used at the Bank, and how they work together to deliver solutions and services.
Shadow team members during project work and maintenance activities.
Attend internal and external technology training, including classroom training, webinars, vendor conferences, and training from senior team members.
Shadow the team during after-hours support for project implementations or incident response.
Read procedures related to the activities performed by the team.
Participate in capacity-planning discussions.
Shadow the team in responding to and resolving incidents.
Understand and adhere to company risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues that need escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.