Technology Application Support Analyst, Vice President

State Street•Princeton, NJ

About The Position

This role is for a technology application support analyst who must have 10+ years of experience in IT and payments domain. In this environment, candidates are expected to lead production support and resiliency initiatives for critical cash and payment applications. Will be focused on running better production applications & systems and continuous service improvements and possible legacy modernization initiatives. Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

Requirements

A minimum of 10 years of IT experience with hands-on experience in technology support/SRE functions
Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
Knowledge of SDLC / Engineering processes and methodologies
Domain Knowledge: Good understanding of payment rails (ACH, Wire, RTP) and banking operations to interpret transaction failures within regulations.
Knowledge of high-value RTGS and instant payment systems (e.g., CHAPS, FedWire, CHIPS, SEPA).
ISO 20022 Proficiency, Data Modeling & Mapping: Requires deep expertise in financial messaging standards (SWIFT MT and XML-based ISO 20022).
Ability to map legacy formats (MT) to ISO 20022 XML formats and manage schema changes.
Proven experience in ISO 20022 migration projects.
Compliance & Security: Familiarity with AML, KYC and sanction screening protocols, which are improved by rich ISO 20022 data.
Database Expertise (SQL/NoSQL): Crucial for analyzing transaction logs, tracing payments, and performing data correction in environments like Oracle or SQL Server.
Operating System & Scripting: Proficiency in Linux/Unix is essential, alongside scripting languages like Bash or Python for automation and log analysis.
Experience in supporting AWS based applications.
Other technical skills: Java or Python, Autosys, IBM MQ, Kafka, MFX, NDM, Websphere, Exadata, XML/JSON technologies, private and public cloud services
Soft Skills: Strong analytical thinking, strong communication and inter-personal skills in presenting complex issues to senior stakeholders, attention to detail, ability to remain calm under pressure during critical, time-sensitive incidents and deliver on tight schedules
Availability for weekend and on-call coverage.
Experience in leading a geographically distributed and diverse team

Nice To Haves

Monitoring, Ticketing & automation Tools: Expertise in Monitoring tools (Splunk, Dynatrace, Grafana, AppDynamics, Geneos), ITSM tools (ServiceNow, Remedy, JIRA), Automation tool (AaaS, BluePrism, Cutover) etc. preferred.
Dashboarding tools: Proficiency in Excel and visualization tools for KPI dashboards

Responsibilities

Lead and manage Major Incident and problem review calls for cash & payment critical systems
Lead resiliency initiatives and legacy modernization initiatives for critical payment systems including ISO 20022 migration projects
Coordinate major application migration and go-live events in production collaborating with IT command Center, Development team, Infrastructure team, observability team and Business stakeholders.
Lead Disaster Recovery exercise and automate the tasks
Enforce standards, processes, controls, and procedures for incident handling, reduce Mean Time to Restore Service (MTRS) and prevent recurrence.
Ensure governance for high-impact events and weekend changes in production
Document cash and payment Business workflows to improve speed and accuracy for handling critical payment impacting issues.
Monitor payment processing cycles, batch jobs, and settlement windows.
Ensure timely processing of inbound/outbound SWIFT payments, ACH files and Fed Wires.
Identify, troubleshoot, and resolve production incidents within SLA timelines.
Analyze application logs, system alerts, failed payment transactions and reconciliation breaks
Investigate duplicate transactions and settlement discrepancies.
Execute SQL queries for transaction validation and data analysis.
Ensure processes are standardized, documented, and aligned with ITIL best practices.
Deliver actionable insights through dashboards and presentations for senior leadership.

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks