Vice President, Technology

TTEC

1d•Remote

About The Position

At Percepta, we bring first-class service across each market we support. As Vice President of Technology in working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. This is a rare opportunity to join Percepta's Executive Leadership Team as Vice President of Technology at a defining moment in the company's evolution. Automotive CX is being reshaped by electric vehicles, connected mobility, AI-driven service delivery, and the rising demand for frictionless omnichannel experiences — and Percepta intends to lead that transformation for its clients. The VP of Technology will architect a fully business-aligned technology strategy — ensuring that every platform, tool, and capability deployed directly enables exceptional client outcomes, operational scale, and long-term competitive differentiation. This is not a purely technical role. It is a business leadership role that requires deep technology fluency.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field required
12+ years of progressive technology leadership, with significant experience in a VP or equivalent executive role
Deep experience in digital transformation, cloud technologies, and enterprise platform modernization
Experience in a BPO, CX, services, or managed services environment with a clear understanding of how technology enables operational performance
Proven success leading globally distributed technology teams in a complex, multi-client environment
Strong background in contact center or CX technology: ACD, WFM, IVR, CRM, omnichannel, AI/ML
Demonstrated ability to align technology strategy to business strategy, client outcomes, and financial performance
Track record of leading through influence, building collaborative relationships, and developing technology talent

Nice To Haves

Master's degree (MBA or technical) preferred — equivalent experience considered
Experience operating in a joint-venture or multi-stakeholder organizational structure preferred
Exposure to automotive, mobility, or adjacent industries preferred
Familiarity with emerging mobility technology: EV platforms, telematics, connected vehicle applications is preferred

Responsibilities

Own and evolve a technology roadmap fully aligned to Percepta's business strategy, client SLAs, and growth targets
Serve as a strategic partner to Operations, Client Services, HR, and Finance — ensuring technology investments deliver measurable business outcomes
Lead digital transformation across contact center operations, including automation, AI, self-service, and advanced analytics
Translate complex client requirements into scalable, cost-effective, and repeatable technology solutions
Lead deployment and optimization of contact center platforms: ACD, IVR, WFM, CRM, and omnichannel tools
Enable seamless omnichannel engagement across voice, chat, email, social, and emerging messaging channels
Champion AI-driven capabilities include chatbots, agent assist, speech analytics, and robotic process automation (RPA)
Partner with Operations to measurably improve agent productivity, quality, and customer satisfaction
Lead enterprise cybersecurity strategy across distributed, global operations
Ensure compliance with client-specific security requirements including PCI-DSS, GDPR, and applicable frameworks
Maintain robust disaster recovery and business continuity capabilities for all contact center environments
Own technology P&L input, budgeting, and cost optimization with a clear lens on client profitability and margin contribution
Manage a complex vendor ecosystem spanning telecom, cloud, CX platforms, and outsourced technology partners
Align all technology investments with measurable commercial outcomes and long-term enterprise value
Build, develop, and inspire high-performing, globally distributed technology teams
Foster a culture of innovation, psychological safety, agility, and operational excellence
Invest in the growth of your people as a genuine leadership priority — not an afterthought
Model Percepta's values in every interaction: with your team, your peers, and your clients