Technology Analyst - Level 1 (1 Year Contract)

DATA Communications Management Corp • Brampton, ON

2d • CA$44,044 - CA$45,000 • Hybrid

About The Position

As a Technology Analyst, Level 1 (1 Year Contract), you will provide technical support to our customers using the DCM FLEX e-Commerce platform, while managing ongoing account maintenance and support activities. This is a hybrid role, working a minimum of 3 days per week in our Brampton office.

Requirements

• Post secondary school degree or diploma
• 1+ years of experience in a technical support or similar role
• Strong customer service, problem-solving, and technical troubleshooting abilities
• Working knowledge and experience using Microsoft Office Suite products

Responsibilities

• Deliver Level 1 technical support and user training to clients on our DCM FLEX e-Commerce platform via phone and email
• Respond to client inquiries and troubleshoot technical issues in a timely, professional manner
• Configure and maintain online user profiles and customer catalogues

Benefits

• Comprehensive healthcare, dental, and vision coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your ideas are valued and your impact is visible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree