Technology Analyst - Operations (UK Remote)
About The Position
Help Build the Future of Engineering Operations. Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering. You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.
Requirements
- Technical & Operational Experience: Engineering Operations, Site Reliability Engineering (SRE), Technical Operations, Operational Analytics, SaaS or Cloud Operations.
- Familiarity With Tools & Concepts Like: Jira Service Management, Grafana, CloudWatch, OpenSearch / Elasticsearch, Prometheus, Observability & telemetry platforms, Incident / Problem / Change Management.
- No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.
Nice To Haves
- SQL and operational data analysis
- APIs and system integrations
- AWS or cloud platform experience
- Data visualization and dashboarding
- AI tooling, automation, or AI agents
- Atlassian ecosystem experience (Jira, Confluence, Assets)
Responsibilities
- Improve Application Health & Reliability: Help Engineering teams answer critical questions like: Is the application healthy? Are services degrading before customers notice? What operational signals matter most? How do we reduce noise while improving visibility? Work with observability and monitoring platforms to: Build dashboards and service health reporting, Analyze operational trends and performance patterns, Improve alert quality and escalation logic, Support implementation of APM and telemetry capabilities, Help Engineering teams operationalize reliability practices.
- Build Operational Processes That Engineers Actually Want to Use: Define and improve Incident Management, Problem Management, Change Management, Operational governance practices, Service reliability workflows. Ensure tooling and workflows support the way Engineering teams actually work.
- Connect Systems, Data, and Teams: Reduce fragmentation across tools and workflows while improving operational visibility across the organization.
- Explore What’s Next: Focus on modern operational tooling and emerging technologies, including AI-enabled operations, intelligent workflows, automation opportunities, AI agents and operational copilots, and advanced telemetry and observability practices.
Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement/ Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution (varies by country)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
