Technology Alignment Engineer (MSP - Onsite)

ModernIT•Los Angeles, CA

7d•$80,000 - $110,000•Hybrid

About The Position

Modern IT is a new kind of MSP, focused on being intentional, informed, and inspired. We believe IT should empower businesses, not hinder them. Our ideology centers on services over servers, training over technology, and people over hardware, creating IT ecosystems that foster calm, confidence, and forward momentum. As a platform-centric managed services provider, we leverage strategic partnerships with Microsoft and ConnectWise to propel businesses into the digital age. With a global clientele and a distributed team, we are at the forefront of innovation and operational excellence. This role is crucial for preventing technology-related issues before they arise. Unlike traditional MSPs that react to outages, we proactively keep client technology aligned, benchmarked, and documented. The goal is to identify and close gaps before they cause downtime, transforming findings into a smarter, more proactive service model. You will be responsible for ensuring all assigned clients are benchmarked and scored on schedule, and that scheduled service days are at least 90% proactive, with all findings documented and reviewed with the client.

Requirements

5+ years of hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in an MSP or equivalent environment.
The ability to benchmark systems against standards and translate findings into client-facing risk and business value.
Strong documentation skills — SOPs, checklists, and a technical library kept current.
Professional client communication; for the onsite track, comfort leading client meetings and reliable transportation for visits.
A non-negotiable gate: you can show hands-on proactive benchmarking / technology-alignment work you personally performed - real infrastructure reviewed against standards, findings turned into documented risk, and a client-facing recommendation.
Based near or able to commute to La Verne, CA for 8am–5pm PST-aligned hours
On-call expectation: the employee is expected to be on a weekend on-call rotation to attend to client emergency incidents over weekends. This responsibility will be rotated across all local/hybrid employees.

Nice To Haves

Bachelor's degree or equivalent; CompTIA Network+ or Security+ (CISSP / Six Sigma for a Senior TAE track).
Experience with a technology lifecycle / benchmarking platform (myITprocess, vCIO Toolbox, or Lifecycle Insights).
Compliance and auditing familiarity, and business acumen for framing findings as risk and ROI.

Responsibilities

Benchmarking & scorecards: Review each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
Scheduled Service Day: Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
Fewer reactive tickets: Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
Documentation & SOPs: Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
Sharper standards: Contribute benchmarks to the Standards Committee and keep the standards library evolving.
Revenue from findings: Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.