Technicien(ne) bureautique

OnePoint•Montreal, QC

1d•Hybrid

About The Position

The candidate will act as an office support technician. They will provide support, maintenance, and troubleshooting for computers, mobile devices, and other IT equipment.

Requirements

1 to 3 years of experience in a similar role;
Minimum of 1 year of relevant experience in technical support and office setup;
Minimum of 1 year of customer service experience;
Have held a similar role in the last year;
Ability to adapt easily and quickly to different IT environments;
Use of remote support tools (TeamViewer);
Excellent knowledge of the Microsoft Office 365 environment;
Knowledge in troubleshooting the following products/equipment: Windows 11 and MacOS (an asset);
Electronic messaging systems (Exchange, MS365, etc.);
Android and IOS mobile phones;
Personal computers and laptops, printers, servers, firewalls, and other peripherals;
VPN and cloud infrastructures.
Only candidates legally authorized to work for any employer in Canada will be considered.

Nice To Haves

Knowledge in troubleshooting Windows 11 and MacOS

Responsibilities

Provide telephone and on-site support. (Possibility of remote work, one day per week);
Escalate incidents and follow up with users;
Perform diagnostics, installation, and hardware repairs for desktops, laptops, hard drives, network tools, and other peripherals, etc.;
Provide software, hardware, and operational support;
Participate in various IT projects;
Keep client and incident documentation up to date within our ticketing system;
Deploy software manually or automatically;
Handle urgent and problematic technical situations (major breakdowns).

Benefits

Minimum of 3 weeks of vacation starting from the first year;
Comprehensive group insurance with a generous employer contribution;
Employer contribution to a group RRSP;
Full remote work flexibility: Hybrid, Remote, or On-site;
A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
Annual IT equipment budget;
A balanced work environment with flexible working hours;
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
An international community of experts ready to share their knowledge;
A company culture focused on individuals’ needs and their belonging to a strong community.