Technicien bilingue en soutien des services sur site III / Bilingual Field Support Technician III

Moneris•Montreal, QC

4d•CA$44,000 - CA$60,000•Hybrid

About The Position

The opportunity - Your career at Moneris You will be the first point of contact for technicians and our clients, ensuring all inquiries and requests are responded to promptly. You will escalate incidents that cannot be resolved within the specified timeframes to the appropriate team and track it until resolution. Location: You will be based in our Montreal office, balancing in-office collaboration with remote flexibility. You will also be required to travel onsite at our merchant's locations to support installation projects. Reporting Relationship: You will report to the Manager, Field Technical Support. Posting Type: New position.

Requirements

Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
4+ years experience as a technician in client service or relevant role.
Fluent in French and English (reading, writing and verbal).
A valid provincial driver's license and your own vehicle.
Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).
Knowledge of computers, general networking concepts, internet usage, and Microsoft Office.
Efficient and calm when dealing with situations ranging from routine to emergency.
Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).

Responsibilities

Write technical procedures for installations or service calls on several electronic equipment.
Provide onsite support for installations at our merchants' location.
Conduct research and test electronic and computer equipment; to identify main issues and patterns and coordinate information flow.
Communicate modifications to procedures or equipment to technicians and staff, and maintain up-to-date technical documentation.
Provide technical evaluations for Requests for Proposal (RFPs).
Perform administrative or specialized support tasks in office, field or retail store/site setting.