Technician - Cook County Tech (Endoscopy)

Surgical Solutions, LLC•Chicago, IL

5d•$22 - $24•Onsite

About The Position

Surgical Solutions Technicians are integral members of the endoscopy team, providing support services to surgeons and other hospital staff. They deliver superior customer service while assisting with daily operations and procedures at their local account. The position reports to Account Supervisors/Lead Technicians. The technician maintains endoscopic equipment and supplies, performs safety checks, and may prepare endoscopy suites according to procedure requirements. They follow manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes. They inspect, maintain, troubleshoot, and arrange repairs or replacements for scopes, instruments, and other equipment, while maintaining current surgeon preference cards as needed. The role requires professional communication and collaboration with Surgical Solutions team members, hospital personnel, and operating room staff. Technicians may be assigned additional duties to support efficient team and hospital operations and are responsible for assigned company and hospital property. The position typically entails a 40-hour workweek, with additional hours potentially required to meet workflow or scheduling needs. Rotational 24/7 coverage includes weekdays, weekends, holidays, and on-call shifts.

Requirements

High school diploma or GED required.
CRCST or CBSPD certification required; CRCST must be obtained within 120 days.
Two to five years of face-to-face customer service experience.
Outstanding customer service and rapport-building skills with hospital teams.
Excellent communication and negotiation skills.
Ability to anticipate needs quickly and accurately and respond appropriately.
Availability for rotational 24/7 hospital coverage, including weekday, weekend, and holiday scheduled and on-call shifts.
Reliable and consistent on-site attendance.
Ability to comprehend technical materials, follow instructions, and provide client education, interpretation, and documentation.
Ability to work under high-stress conditions and make critical decisions in emergencies.
Ability to work independently and as part of a team and interact professionally with individuals and groups from diverse backgrounds.
Ability to adapt to a fast-paced hospital environment with exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.
Ability to bend, squat, kneel, crawl, and maneuver heavy equipment.
Ability to stand for prolonged periods and lift or carry items weighing up to 50 pounds individually, or more with assistance.
Meet vision and hearing standards, including color recognition, required for job functions.
Wear required personal protective equipment, such as gloves, gowns, and eye protection.

Nice To Haves

Some college education.
CER certification.
Six months of endoscopy experience.

Responsibilities

Model high standards of performance and service to hospital staff and peers.
Maintain endoscopic equipment and supply inventories and perform safety checks.
Prepare endoscopy suites according to procedure requirements, as needed.
Follow manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes.
Identify damaged or worn scopes and instruments for repair or replacement.
Troubleshoot malfunctioning scopes and equipment and coordinate with repair vendors to arrange loaner instrumentation.
Maintain standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
Maintain equipment, replace items as needed, and process repairs for instruments and scopes.
Maintain current surgeon preference cards, as needed.
Communicate and behave professionally with team members, hospital staff, and operating room staff.
Perform other duties assigned by supervisors to support efficient team and hospital operations.
Collaborate respectfully with team members and hospital staff.
Learn and effectively use technologies required by company policy; use company phone or laptop and systems such as ADP, Outlook, Concur, Slack, and SCMP when applicable.
Manage and take responsibility for assigned company and hospital property.
Provide reliable, consistent on-site attendance and participate in rotational hospital coverage, including on-call shifts.
Communicate with customers, staff, team members, and healthcare professionals; comprehend technical materials, follow instructions, and provide client education, interpretation, and documentation.
Work effectively under high-stress conditions and make critical decisions in emergencies.
Build rapport and work independently and collaboratively with people from diverse backgrounds while maintaining professionalism.