Technician - Phoenix area

Mood Media•Phoenix, AZ

9d•$25 - $30•Onsite

About The Position

The Technician is responsible for all aspects of installation, maintenance, and repair of commercial audio and visual systems, including installing and servicing audio, video, commercial sound systems, and drive-thru equipment. The role requires good customer service skills, attention to detail, and the ability to multitask. The Technician must be able to take on tasks with minimal supervision, exercise independent judgment, and complete them efficiently. Excellent in-person and remote communication skills are essential. The role involves driving a company van within the Greater Phoenix metro area and maintaining a driving record that meets company insurability criteria.

Requirements

High School plus 1 year of other specialized schooling
Technical High School diploma in electrical program plus 2 years wiring and cabling experience
1 year to 3 years of experience
Valid driver's license
Ability to troubleshoot and problem solve
Ability to make decisions with little oversight
Good customer service skills with the ability to positively represent the company at client locations
Good communication skills both written and verbal
Basic understanding of NEC codes for installation of communication cable
Ability to operate a multimeter and impedance meter
Able to use the company issued laptop and mobile devices for work purposes

Nice To Haves

CTS preferred
CBA Requirements where applicable
MN – Power Limited Technicians License
Portland – Oregon Low Voltage License
MA – Rhode Island Low Voltage Contractors License
CT – CT Low Voltage Contractors License
WA – WA – ELO6

Responsibilities

Physically installing, servicing, maintaining, and troubleshooting all types of commercial audio, video, and satellite systems, and drive-thru technology at client worksites.
Working indoors and outdoors; working at heights, getting tools and equipment to/from and working on/in rooftops, ceilings, crawl spaces, and other tight or difficult spaces using ladders and other devices.
Testing and diagnosing systems to ensure proper working order, in accordance with company safety requirements.
Diagnosing sound equipment imbalances by listening for audio defects.
Reviewing client history on the company database to ensure appropriate tools, AV equipment, and systems are available upon reaching job sites.
Adding to client history notes and all related updates based on work performed.
Applying technical knowledge of electronics and networking principles in determining equipment and cabling placement, as well as diagnosing malfunctions and applying such skills in installing or restoring equipment operations.
Resolving system problems for clients in a timely, efficient, and professional manner.
Advising clients of system or equipment upgrades and enhancements based on technical and product knowledge.
Participating in company-provided training and obtaining/maintaining required licenses and/or certifications.
Completing notes, paperwork, timekeeping, and other clerical aspects related to the job in a timely and accurate manner.
Performing visual and manual Safe Job Performance Assessments prior to performing work at client sites, adhering to safety rules and processes.
Maintaining, using, and operating company vehicles and equipment in a safe and secure manner, advising management of any problems immediately.
Physically maintaining a clean, organized kiosk, which includes stocking shelves, stacking equipment, breakdown packaging and disposing of such, packaging items for shipment, and conducting inventory counts.
Other duties as assigned by management.