Technician, Systems Support I (9669)

Bastrop Independent School District•Bastrop, TX

41d•Onsite

About The Position

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district with limited supervision. Respond to work order requests by diagnosing and repairing network and computer hardware. Applicant must have strong customer service skills.

Requirements

High school diploma or GED
Clear and valid Texas driver's license
Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)
Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices
Ability to install and maintain network cables and hardware
Ability to diagnose problems and perform repairs
Three (3) to five (5) years of experience in an IT support role

Nice To Haves

MTA, MCA, A+, network+, or equivalent certification in relevant programs preferred

Responsibilities

Install and upgrade computers, mobile devices, and peripherals throughout the district.
Relocate computer hardware, peripherals, mobile devices, and equipment as needed.
Install and configure software as needed.
Diagnose and repair equipment, including printers, mobile devices, and personal computers.
Maintain accurate records of time and materials required to perform repairs and service.
Operate tools and equipment according to prescribed safety procedures.
Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
Work collaboratively to improve programs.
Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.
Participate in team building activities and the decision-making process as appropriate.
Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.
Uses established tracking system to log requests; monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions; communicate with IT Operations Manager regarding unresolved problems.
Keep abreast of current and upcoming technology and standards to enhance operations.
Handle multiple projects with rapidly changing priorities and deadlines.
Respond to after-hours emergencies as needed.
Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
Perform other job-related duties as assigned.