Systems Support Technician I

MP Materials Corp.•Fort Worth, TX

1d•Onsite

About The Position

We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our Mining Facility, located in Mountain Pass, CA. The ideal candidate for this position will possess 1-3 years of I.T. experience (Desktop Support, PC technician) and must have a proven ability with MP Materials core technologies.

Requirements

Associate’s degree in computer science or combination of certification and 2+ years related experience.
Extensive experience with PC hardware set up and installation.
Extensive knowledge of Microsoft Windows operating system
Familiarity with Microsoft PowerShell
Experience configuring, managing and troubleshooting Apple iOS devices
Familiarity with Active Directory and Office365 user and permissions management
Understanding of Virtual Private Networks
Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
Strong problem-solving skills and attention to detail
Excellent customer service, written and verbal communication skills.
Self-directed and highly motivated

Responsibilities

Troubleshoot software, hardware, peripherals.
Installation of Windows Operating Systems, including PC imaging and deployment
Software installation and maintenance
Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
Update and maintain inventory and I.T. documentation
Perform technical environment reviews
Configure, support and troubleshoot Apple iOS mobile devices
Create tickets using ticketing procedures and follow escalation procedures
Incident validation - alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
Ticket follow up and quality assurance
Night and weekend support coverage and project work as necessary
Escalate tasks to senior support team members
Other tasks as required