IT Systems Support Technician
About The Position
We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Summary: The IT Systems Support Technician provides frontline technical support for operational systems used in warehouse, transportation, and office environments. This role focuses on maintaining and troubleshooting equipment such as forklift-mounted devices, handheld scanners, PC's, laptops, and other warehouse technology tools. The technician works closely with operations teams to ensure systems are functioning effectively to support daily logistics and distribution activities.
Requirements
- High School Diploma/GED or Equivalent
- 1 - 3 Years Experience
Nice To Haves
- Preferred Education: Bachelor's degree, Associates degree, or IT related certifications preferred.
- Preferred Experience: 3-5 Years
Responsibilities
- Provide technical support for operations and office systems including scanners, printers, mobile devices, and other operational technology.
- Respond to support requests from warehouse, transportation, and office personnel via ticketing system, phone, or in-person
- Perform software support which consists of identifying and documenting system issues from our two systems, AS400 and SAP
- Troubleshoot and resolve issues related to hardware and software used in warehouse operations
- Perform routine maintenance and updates on warehouse technology equipment
- Collaborate with operations teams to escalate and resolve complex issues
- Ensure compliance with safety and operational procedures while working in warehouse environments
- Assist with deployment and configuration of new devices and systems in the warehouse
- Shift flexibility is required to cover vacations, sick time, and special projects.
- Performs other related duties as assigned.
Benefits
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
