Support Technician I

Nucentric Solutions • Davidson, NC

2d • Remote

About The Position

If you’re looking to build your career in IT and want a job where you'll get exposure to a variety of advanced technologies and learn fast---this is a great job for you. This role is NOT limited to desktop support. Rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn. The Support Technician I (ST1) will deliver Level 1 remote technical support to our clients. The ST1 will work closely with Level 2 Support and Systems Engineering team to make sure that client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests. ST1 will use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services. The ST1 will also assist the SE team with pre-staging hardware.

Requirements

• Strong proficiency in supporting Windows desktop OS’s (Windows 10 and 11) and MS Office 365
• Intermediate knowledge of small business networking concepts is required (Active Directory, VPN’s, firewall, routers, TCP/IP, etc)

Nice To Haves

• Completed industry training is a plus (MCSA, MCP, CCNA, A+, Net+, etc.)
• Previous experience supporting desktop pc users in a Help Desk role is preferred.

Responsibilities

• Deliver Level 1 remote technical support to our clients
• Work closely with Level 2 Support and Systems Engineering team to make sure that client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests
• Use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services
• Assist the SE team with pre-staging hardware

Benefits

• Employer paid health insurance
• Telehealth 24/7
• Retirement plan with employer matching contributions
• Paid long-term and short-term disability
• Paid Life Insurance
• Paid holidays
• PTO (Vacation/Sick Leave)
• Quarterly performance-based team bonuses
• Training benefit - allotted training time given during work week, qualified certs paid for

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed