Desktop Support Technician I

NuAxis Innovations • Chicago, IL

7d • Onsite

About The Position

The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Requirements

• Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
• Experience: 6 months to 1 year of desktop support or IT helpdesk experience.
• Technical Skills: o Proficiency in Windows and macOS environments. o Knowledge of Active Directory, Office 365, and basic networking concepts. o Familiarity with imaging tools and remote support software. o Familiarity with ticketing systems such as ServiceNow and Remedy.
• Soft Skills: Strong communication, customer service, and problem-solving abilities.
• Security Clearance: Ability to obtain and maintain a Public Trust clearance.
• Compliance: Must adhere to DOL and federal IT security standards.
• Ability to lift and move computer equipment (up to 50 lbs.).

Nice To Haves

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (optional)
• Schedule Flexibility is a plus.

Responsibilities

• Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain operating systems, applications, and security tools.
• Assist with onboarding and offboarding of employees, including device setup and account provisioning.
• Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
• Collaborate with IT team members to escalate complex issues and implement solutions.
• Ensure compliance with organizational IT policies and security standards.
• Support remote users and troubleshoot connectivity issues via VPN or remote tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees