Support Technician I

GM Financial•Chandler, AZ

2d•Hybrid

About The Position

Why GMF Technology? Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. About this role: The Support Technician I is responsible for providing hardware and software support, including the installation, configuration and maintenance of desktops, laptops, tablets and peripherals used in the day-to-day operations of the business segments supported. Support Technician I's are expected to continually expand their knowledge on current and emerging technologies. Assist Support Technician II with researching, implementation and documenting proven best practice standards which require communication between technical IT staff, business management and vendors while building positive relationships. The Support Technician I will interact with end users, through direct or remote assistance, or field site visits to provide customer-oriented technical support. The Tech Support I position will also be responsible for supporting meeting events, training classes and presentations and should have a strong working knowledge of audio visual technologies. Hybrid Environment: 4 days onsite, 1 day remote. Onsite is at our Chandler, AZ office

Requirements

Ability to correct PC related problems in a timely manner
Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
Basic knowledge of operating systems, applications and associated hardware (e.g., Windows Desktop OSs, Windows Server OSs, OS/,UNIX/Linux)
Knowledge of PC hardware and software
Support-level knowledge of the Windows desktop Operating Systems
Basic knowledge of audio visual technologies
Basic knowledge of WebEx collaboration softwareExcellent customer service skills
Ability to accept change and to adapt to shifting organizational challenges and priorities
Ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
Ability to manage multiple tasks at one time while remaining cool under pressure
Ability to prioritize tasks and ensure their completion in a timely manner
Analytical and troubleshooting skills
Strong interpersonal, verbal and written skills
0-2 years of related experience and/or training in enterprise technical support; equivalent combination of education and experience required
Experience with remote desktop management technologies (e.g. SCCM, imaging, RDP, etc.) required
High School Diploma or equivalent required
A valid state driver's license Required

Nice To Haves

Bachelor’s Degree in related field or equivalent work or military experience preferred
Relevant professional certification a plus (A+, Net+, MSP, ITIL, etc.) preferred

Responsibilities

Maintain and support hardware and software throughout the organization
Support meeting events, training classes and presentations
Develop and maintain a strong working knowledge of audio visual technologies
Complete assigned requests and incidents based on the Service Now ticketing system
Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets.
Maintain and validate Asset Management Reports
Conduct hardware preparation and setup for end users
Investigate and resolve issues with hardware, software (purchased and proprietary), the network and antivirus environment functionality
Coordinate and transport equipment deliveries (e.g. equipment, supplies, etc.) for the purpose of providing materials at the job site, bringing equipment in or repairs, or preparing for disposal
Ensure completion of assigned projects in a timely manner
Contribute to the Service Now Knowledge Base
Test hardware and software for future upgrades
Adhere to and communicate IT Service management policies and procedures
Provide first level support of phone equipment

Benefits

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Competitive pay and bonus eligibility

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