Systems Support Specialist I

BlueScope•Kansas City, MO

About The Position

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them! The Information Systems department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost effective method that helps to increase efficiency and accuracy. The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations.

Requirements

High school diploma or equivalent
3 years of relevant work experience
PC Competent
Customer Services experience

Nice To Haves

Undergraduate degree in computer science or related field
Creative Problem Solver – Seeks and leverages diverse perspectives; fosters innovation and creative solutions; finds smarter solutions and uncovers value.
Results Achiever – Delivers against continually higher levels of performance; strives for constant improvement; looks for ways to work smarter; pushes forward despite ambiguity.
Builder of Customer Value – Seeks to know customers deeply; walks in the customers shoes; constantly thinks about adding value to customer relationships.
Collaborative Partner – Seeks to understand; shares knowledge; builds/uses diverse networks for greater impact; uses a range of skills and approaches to influence others.
Capability Builder – Prioritises learning and development and stretch outside comfort zones; invests in strengthening capability; makes judgements that allow others to achieve their full potential.

Responsibilities

Provide functional and technical support for the company’s employees
Provide clear and cordial communication to internal and external customers
Ensure that standard company hardware and software is maintained and in working condition
Ensure all requests are recorded and completed to customer satisfaction
Document resolutions to requests for future reference
Recognize and report developing trends in the support process and technologies
Set initial priority of requests in ServiceNow system and assign appropriate resources
Load and maintain authorized software onto PCs
Place requisitions for new hardware and software once approved
Participate in the selection of team members as directed by my manager
Coordinate tasks with team members and give feedback in relation to those tasks
Participate in and make recommendations during team meetings
Collaborate with peers to understand and support new technologies deployed within the company