Systems Support Specialist

Trimble Inc. • Portsmouth, NH

5d • $19 - $25 • Onsite

About The Position

Ready to solve complex technical challenges and empower heavy civil construction leaders to build the world more profitably? Join Trimble B2W in Portsmouth, where your problem-solving prowess and passion for customer success will directly impact global infrastructure projects through our unified ONE Platform. We are looking for an ambitious "visionary pragmatist" who thrives on taking ownership of every customer interaction and turning technical hurdles into seamless solutions! About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great In this role, you'll be at the forefront of the heavy civil construction industry, directly influencing the profitability and success of massive infrastructure projects by ensuring our clients maximize the power of the B2W ONE Platform. You won't just be answering tickets; you will be a trusted technical advisor, researching difficult issues and owning every customer interaction from start to finish.

Requirements

• Technical Foundations: You hold a college degree in a relevant field and have a solid understanding of relational database concepts.
• Platform Expertise: You possess advanced proficiency with Microsoft Windows desktop/server operating systems and Google products.
• Natural Problem-Solver: You are a highly motivated self-educator with a "detective’s instinct" for troubleshooting technical hurdles.
• Professional Presence: You have a strong phone presence and the ability to maintain poise and empathy during challenging customer interactions.

Nice To Haves

• Technical Toolkit: Previous experience with SQL or a background in coding/programming.
• Industry Insight: Prior experience working within the AECO or construction technology space.
• CRM Familiarity: Experience using CRM systems to manage and track complex case lists.

Responsibilities

• Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.
• Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors.
• Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements.
• Author Knowledge Excellence: Develop and publish high-impact Knowledge Base articles that empower both peers and customers to find rapid solutions.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level