Systems Support Analyst I

San Diego County Regional Airport Authority • San Diego, CA

1d • Hybrid

About The Position

The Facilities Management Department is seeking a detail-oriented and solutions-driven individual to take on a key role supporting asset management and the administration of the Computerized Maintenance Management System (CMMS). This position plays a vital part in ensuring the accuracy, reliability, and optimization of systems that keep SAN operating efficiently every day.
The ideal candidate brings strong analytical and organizational skills, enjoys working with data and technology, and has a knack for troubleshooting and continuous improvement. Success in this role starts with effective collaboration and communication with a wide range of stakeholders. A proactive mindset, technical aptitude, and the ability to learn and adapt to evolving systems will be essential in supporting asset management initiatives and driving operational excellence.

Requirements

• Project Management Skills – Accurately assesses project scope, budget, and timeline by determining required process steps and resources needed to achieve defined outcomes and objectives; monitors and verifies task completion and resolves coordination issues to assure efficient, timely completion.
• Problem-Solving/Agility Skills -Completes review of situation or factor and collaboratively generates alternative or solution, readily adapts behavior or new work methods for evolving and unexpected situations and obstacles.
• Change Management – Identifies and implements available tools, techniques, and behaviors necessary to support change efforts that require the adoption and realization of change to achieve business outcomes and initiatives; adapts to evolving situations and effectively addresses resistances and concerns.
• Leadership & Influencing Skills - Motivates others through relationship, expectations and approach; develops others, recognizes achievements and completes work objectives, gains others support for ideas, proposals, projects and solutions.
• Knowledge Application – Proficiently interprets and applies current local, state and federal regulations, monitors processes and develops framework for implementation and improvement.
• Communication - To proficiently and tactfully exchange and interpret information verbally and in writing, facilitate, persuade and complete presentations. articulates clear rationale in discussion of the benefits and drawbacks of various options, is assertive while exhibiting flexibility.
• Relationship & Interpersonal Skills – Cultivates interpersonal rapport and trust, both up and down, by exhibiting consistency and reliability; demonstrated awareness of others’ needs, listens for issues or conflicts and coaches’ others to relevant and meaningful solutions.
• Leveraging Technology - Effectively uses and generates information electronically integrates technology solutions and systems such as Trimble Unity, Cityworks, Feature Manipulation Engine (FME), and others.
• One year of progressively responsible experience in airport operations systems management or associated systems
• Associate degree or technical training, or a major in computer science, management information systems, or a closely related field
• Equivalent combination of training and experience.
• Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio, and telecommunications equipment.

Nice To Haves

• MCSE (Microsoft Certificate of System Engineering (server), CCNA (network), PMP, CompTIA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Certified Support Professional.
• One year experience using: Trimble Unity (formerly CityWorks), and Feature Manipulation Engine (FME)

Responsibilities

• CMMS & Asset Management Support: Supports the administration and daily operation of the Computerized Maintenance Management System (CMMS). Assists with asset management initiatives to ensure system continuity, capability, and optimization. Supports configuration updates, system changes, and integrations related to CMMS technologies.
• System Maintenance & Optimization: Maintains CMMS and related technologies to ensure reliability and ongoing performance. Monitors system functionality and identifies opportunities to improve efficiency and usability. Ensures system proficiency across the organization by supporting consistent use and best practices.
• Data Management & Accuracy: Completes CMMS data entry and ongoing system updates. Monitors data integrity and ensures data validation and accuracy. Maintains reliable asset and maintenance records to support operational needs.
• Reporting & Analytics: Develops, maintains, and updates CMMS reports and dashboards. Supports data-driven decision-making through accurate and timely reporting.
• Technical Support: Responds to and resolves CMMS-related technical issues. Completes required technical training to support system administration and enhancements. Provides support to ensure continuity of system knowledge and usage.
• Stakeholder & Vendor Coordination: Coordinates with internal stakeholders to support CMMS and asset management operations. Assists in coordinating contractual services related to system support and maintenance. Complete other duties as assigned.

Benefits

• You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan.
• Plus, take advantage of our annual employer-funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!
• Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree