Anderson Computing Complex Technician (Student)

American University • Washington, DC

2d • Onsite

About The Position

The ACC Student Technician supports the daily operations of the Anderson Computing Complex (ACC) and the University Library. This role helps ensure that computers, printers, and other technology resources in the ACC and satellite labs are functioning properly while maintaining a clean, organized, and welcoming environment for patrons. The Student Technician also assists faculty with the instructional use of classroom and laboratory technology.

Requirements

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong organizational, communication, and problem-solving abilities.
• High level of attention to detail with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Basic knowledge of computer and printer troubleshooting.

Nice To Haves

• Experience using both Mac and Windows computers.
• Familiarity with Adobe Creative Cloud applications and/or Final Cut Pro.

Responsibilities

• Assist full-time technicians with updating, maintaining, and troubleshooting computers and printers in the ACC and satellite labs.
• Monitor and inspect the condition and functionality of computer lab equipment.
• Provide technical support and assistance to students, faculty, and staff.
• Help patrons locate software, training resources, classrooms, and other technology-related services.
• Provide technical support in the Mac Lab.
• Maintain a professional, clean, and quiet environment conducive to learning and productivity.

Benefits

• Develop the ability to communicate clearly and effectively with individuals both within and outside the organization. Students will strengthen their customer service, public speaking, and professional writing skills through daily interactions and technical support activities.
• Gain hands-on experience using and supporting technology resources while learning to apply digital tools ethically, efficiently, and effectively. Students will develop adaptability and confidence working with emerging technologies.
• Demonstrate accountability, punctuality, teamwork, and effective time management. Students will strengthen their professional presence, practice ethical decision-making, and learn to take responsibility for their work while contributing positively to the university community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED