Technician, Service

Global Industrial•Boston, MA

13d•Onsite

About The Position

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition. We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™. At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on: Meritocracy & Pay for Performance – Your impact drives your rewards High Say-Do Ratio – We follow through on our commitments Career Growth & Internal Mobility – We invest in your future Collaboration & Accountability – One team delivering real results Make an impact. Be recognized. Grow your career with us. Global Industrial — Delivering Value Starts Here

Requirements

High school diploma or general education degree (GED); good mechanical aptitude/skills.
Self-starter with entrepreneurial spirit who operates business within the framework of each customer’s business structure.
Good driving record.
Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Excellent time-management skills.
Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Detail oriented
Excellent listener
Determination to be own manager
Skilled in the use of hand and mechanical tools
Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest
Quality Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality
Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
Dependability: Excellent attendance
Responds to service request in a timely manner – High Sense of Urgency
Follows instructions, responds to management direction
Takes responsibility for own actions
Maintain a valid driver’s license and safe driving skills
Must, at all times meet state and federal regulations

Responsibilities

Responsible for providing outstanding CUSTOMER SERVICE.
Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
Discusses machine operation variation with customers to diagnose problem and repair machines.
Dismantles machine parts to detect wear, misalignment, or other problems.
Removes and replaces worn or defective parts.
Installs new or repaired parts; clean and lubricates shafts, bearings, gears, belts and other parts of machinery.
Realigns and adjusts components such as spindles and clutches.
Installs and repairs electronic components of machinery of equipment.
Start machines and equipment to test proper operation following repair.
Organize and plan with dispatcher follow-up repairs on equipment when all ordered parts have been received.
Organize with dispatcher scheduled repairs and PM’s at similar locations on the same day, as time and location permits.
Organize new service requests with dispatcher in the same working area, as time permits.
Complete timecards accurately and completely throughout the day
Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.
Complete work orders, submit parts orders and all required paperwork through tech portal / ERP System while at each location.
Organize parts received for van stock and follow up customer repairs.
Work efficiently together with dispatcher for most productive route each day.
Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle.
Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to time, deem necessary.
Work safely in different types of environments and always putting SAFETY FIRST.