Technician, Senior IT (Computer Lab Support)

Austin Community College District•Riverside, CA

10h•Onsite

About The Position

Maintains, monitors, installs, and supports networked servers, computer systems, and peripheral equipment; provides professional-level network support functions, and assists faculty, staff, and students in an academic lab environment.

Requirements

Two years related work experience.
High school diploma or educational equivalent.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use network domains.
Work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Nice To Haves

Knowledge of programming languages and knowledge of assistive hardware and software technologies.
Knowledge of, and familiarity with, Red Hat and Debian Linux.

Responsibilities

Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements solutions according to department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components.
Assists with development of in-house testing support applications and websites using industry standard languages and techniques while coordinating with other relevant Systems Administrators and software vendors on custom programming.
Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents technical issues, procedures, and results.
Monitors Active Directory domain environment; resolves configuration and connectivity issues, and other traffic, security, and access problems; checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity; sets up and repairs network hardware.
Maintains and updates workstations and servers, mobile devices, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers.
Creates and tests user accounts, and creates default user templates.
Enrolls students, faculty, and staff in tutorial applications and domain services as required; monitors utilization trends and backup procedures; manages user accounts, password files, and access rights.
Responds to the needs and inquiries of students, faculty, and staff; explains lab issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
Monitors physical security of assigned computer lab assets; controls access to premises, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
Reports technical problems which need to be addressed by improved policies or procedures.
Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usage.
Facilitates one-on-one and group instruction.
Collects, compiles, analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization.
Operates, maintains, and troubleshoots printers.
May use control and configuration software to perform advanced printing operations.
May use remote access tools to extend service to remote equipment.
Breaks down and sets up computers and related equipment in labs.
May assist in the technology-related planning and building of new labs and remodeling of older labs.
May advise budget authorities on equipment recommendations and purchases.